Installation guide

2
Troubleshooting
Find solutions for common issues that might occur during installation. You can also access scripts for
reconfiguring the Threat Intelligence Exchange server, Data Exchange Layer brokers, and the McAfee
Agent.
Contents
Troubleshoot the installation
Access the log files
Reconfiguring using scripts
Troubleshoot the installation
If you experience problems installing and accessing the Threat Intelligence Exchange module for
VirusScan Enterprise, server, or the Data Exchange Layer client, follow these steps.
Task
For option definitions, click ? in the interface.
1
In McAfee ePO, click Menu | System Tree, then select the checkbox for the Threat Intelligence
Exchange server.
2
Click Wake Up Agents.
3
On the Wake Up McAfee Agent page, select Force complete policy and task update, then click OK.
This option sends the server properties from the Threat Intelligence Exchange appliance to McAfee
ePO. Verify that this task completed in the server task log.
4
In the System Tree, click the server name, then click the Products tab. Verify that these components
are listed:
• McAfee DXL Broker
• McAfee DXL Client
• McAfee Threat Intelligence Exchange Server
5
Click Menu | Automation | Server Tasks and run the task: Apply TIESERVER tags to TIE Server.
In the System Tree, verify that the TIESERVER tag was applied to the system. Verify that this task
completed in the server task log.
6
Click Menu | Automation | Server Tasks and run the task: Manage DXL Brokers.
In the System Tree, verify that the DXLBROKER tag was applied to the system. Verify that this task
completed in the server task log.
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McAfee Threat Intelligence Exchange 1.0.0 Installation Guide
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