Product guide

3
On the Enter serial number page, type the Serial number of the system that you received from the user,
then click Next.
This step is not applicable if you access FileVault recovery through the System Tree menu, because the
serial number of the system is automatically populated.
The recovery key of the system appears on the Response code from serial number page.
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Provide the recovery key to the user so that the user can recover the system.
Once the user has received the recovery key, we recommend the user to contact Apple Support for
recovering the client system.
FileVault recovery key through scripting
FileVault recovery key can be retrieved from McAfee ePO using scripting by passing serial number or
McAfee ePO leaf node.
How does scripting work?
Scripts using the Web API can be run from any computer that can connect to the ePolicy Orchestrator
server. For security reasons, they should not be run on the same computer as the ePolicy Orchestrator
server itself.
The Web API is used primarily for two purposes:
• Scripting sequences of tasks
• Performing simple tasks without using the user interface
FileVault key recovery by serial number
FileVault recovery key can be retrieved from McAfee ePO using the mc.mne.recoverMachine command
by passing the serial number of the system.
Command Syntax Description
mc.mne.recoverMachine
mc.mne.recoverMachine(serialNumber='< >')
For example,
mc.mne.recoverMachine(serialNumber='12345')
Pass the serial
number of the
client system to
retrieve the
FileVault recover
key.
FileVault key recovery by McAfee ePO leaf node
FileVault recovery key can be retrieved from McAfee ePO using mc.mne.recoverMachine command by
passing the McAfee ePO leaf node id number.
Command Syntax Description
mc.mne.recoverMachine
mc.mne.recoverMachine(epoLeafNodeId='<>'
For example,
mc.mne.recoverMachine(epoLeafNodeId='10')
Pass the McAfee ePO
leaf node id to
retrieve the FileVault
recover key for the
client system.
Recovering systems
Perform system recovery
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Management of Native Encryption 1.0 Product Guide
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