Product guide

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Recovering systems
System recovery is a process of recovering a user's system from system crashes, system
malfunctions, accessibility issues, and more. If a user reports any such problems, you must provide
the recovery key of the system to the user for the user to recover the system using FileVault recovery
tools that is provided by Apple.
We don't provide support for FileVault recovery tools. If you encounter any problems with this recovery
process, we recommend that you contact Apple Support.
How to obtain the recovery key?
The recovery key can be obtained in two ways:
• When enabling FileVault on a client system using MNE, MNE obtains the recovery key of the system
automatically and sends it to the McAfee ePO database.
• If FileVault has been previously enabled by the user at the point when MNE is installed on the client
system, then you must import the recovery key of the system manually into the McAfee ePO
database in order for the recovery feature to be available for that system.
You can obtain the recovery key of a client system only if FileVault is managed by MNE.
How to obtain the serial number of the Mac system?
The serial number of the Mac system can be obtained in two ways:
• At the back of your Mac hardware, the serial number of the system is displayed.
• When you click the About this Mac option, the serial number of the system is displayed.
Contents
Import the recovery key
Perform system recovery
Import the recovery key
You must manually import the recovery key of the client system to the McAfee ePO database using the
System Tree or Data Protection menu. You must perform this task only if FileVault has been previously
enabled by the user.
Import the recovery key using System Tree
You must manually import the recovery key of the client system to the McAfee ePO database using the
Import FileVault recovery key by Machine Node page.
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Management of Native Encryption 1.0 Product Guide
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