Product guide

Table 4-1 System actions
Option Description
FileVault Recovery
You can recover a system, if a user reports accessibility issues to that system. To
recover a system, select the required system in the System Tree, then click Actions |
Management of Native Encryption | FileVault Recovery to open the recovery key for that
system. You must send that recovery key to the user, so that the user can recover
the system. For more information about recovering systems, see the Recovering
systems section.
Import FileVault
recovery key
You can manually import the recovery key of the client system to the McAfee ePO
database using the Import FileVault recovery key by Machine Node page. For more
information, see the Recovering systems section.
How to run the MER tool
The Minimum Escalation Requirements (MER) tool is used to collect diagnostic data for MNE and
operating system details of the client system. You can run the MER tool in two ways.
How to run the MER tool on the Terminal application
You must run the MER tool on the Terminal application using the sudo privileges. After you
authenticate, a diagnostic report log (McAfeeMERTool_xxx.zip) is created and located in your home
directory.
sudo /usr/local//McAfee/MSCMertool -s McAfeeMERTool
How to run the MER tool using the McAfee EPM 2.1 interface
1
Open the McAfee Endpoint Protection for Mac 2.1 interface.
2
Navigate to Help | Run MER Tool to open the Terminal window.
3
Type the administrator password.
You see that a diagnostic report log (McAfeeMERTool_xxx.zip) is created under the user's home
directory.
Managing client systems
How to run the MER tool
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Management of Native Encryption 1.0 Product Guide
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