Product guide

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Troubleshooting
Identify and troubleshoot issues when using McAfee Endpoint Protection for Mac.
Run the repairMSC utility
Use the repairMSC utility to troubleshoot McAfee Endpoint Protection for Mac issues. It generates
diagnostic reports, which can be uploaded to the McAfee server for analysis.
Task
1
Open a Terminal window, type the following command, then press return.
/usr/local/McAfee/repairMSC
2
Type the administrator password when prompted, then press return.
3
Type Y to continue, then press return.
A consolidated diagnostic report is generated in home directory for issue analysis. A list of issues
appears with each category relating to a number from 1 to 8.
4
Type a number that best describes the issue, then press return. The repairMSC runs a repair utility
based on the number selected and provides a solution.
5
Type y or n to confirm whether the issue was fixed, then follow the on-screen instructions.
The report file repairMSC.zip is available in your home directory. (Users/user).
Contact McAfee Support for troubleshooting assistance.
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McAfee Endpoint Protection for Mac 2.1.0 Product Guide
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