Product guide

• Client Tasks are enabled.
• Appropriate managed products are installed on the Intel
®
AMT system.
• Intel
®
AMT system is able to communicate with the Agent Handler within two minutes of
restarting your system using the Power On action or Alarm Clock task.
• Intel
®
AMT system is able to boot from a powered off state if the Power On action or Alarm
Clock task is performed from McAfee ePO.
The client tasks fail if the system is in a state of hibernation or standby.
How do I return the Intel
®
AMT system to its previous power state at the end of a Client
Task Execution?
It is possible to shut down the Intel
®
AMT System after the system has started due to Power On
action or Alarm Clock task. A McAfee ePO user can provide a shutdown.exe as an arbitrary
command in the Client Task Execution policy. The previous power state is unknown, so the
administrator must select a power state for the system.
Why were the Client Tasks not implemented on an Intel
®
AMT system that turned on using
the Power On action or Alarm Clock task?
• The Agent Handler is not reachable.
• The Intel
®
AMT system fails to communicate with the Agent Handler within two minutes of
restarting using the Power On action or Alarm Clock task, or if tasks were not present on the
system.
How can I implement multiple arbitrary commands through a Client Task execution policy?
You can execute multiple arbitrary commands using a Windows batch file. The batch file,
containing multiple commands, can be added to the Client Task Execution policy, which will be
executed after the system starts either through the Intel
®
AMT turn on or through the Scheduled
Alarm Clock.
To run a batch file, select <System32>\cmd.exe from Run the following Command afterward and enter /c
<path of your batch file> in Additional Parameters.
It is necessary to add @echo as the first command in the batch file, otherwise the command
added in the batch file is not executed.
Intel
®
AMT console
How do I send a Fast Call for Help from my Intel
®
AMT system?
See the system documentation on how to send a Fast Call for Help from the Intel
®
AMT System
hardware, or open Intel
®
Management and Security Status and click Get Technical Help to send a Fast Call.
How do I access the Intel
®
MEBX BIOS?
Restart your system and press a combination of keys as defined by the manufacturer. For certain
OEMs, press Left Ctrl + P until you hear a beeping sound. The default MEBX password is admin.
How do I access the web interface from an Intel
®
AMT System?
If the web interface is enabled on the Intel
®
AMT system, open Internet Explorer, type https://
<FQDN of the AMT System>:16993/, and provide your Active Directory logon credentials or
digest credentials added in the configuration profile.
The registry must be updated to allow Internet Explorer to connect to Port 16993. See http://
support.microsoft.com/kb/908209 for the required registry changes.
Are there any other tools that can be used to check the status of the Intel
®
AMT system?
You can use these tools:
11
Frequently asked questions
142
McAfee ePO Deep Command 2.1.0 Product Guide