Product guide

11
Frequently asked questions
Here are answers to frequently asked questions.
Power on and Normal boot or restart
What happens if a normal boot or restart is executed on a system that is in Hibernate or
Standby mode?
The system is restored to a normal running state.
Is a user on an Intel
®
AMT system notified if a normal start or restart is initiated from
McAfee ePO?
No, the user is not notified and the system restarts immediately.
What is the amtservice.log file and where is it located? How do you increase the debug
level for this log file?
The amtservice.log file is present on the Agent Handler system where Intel
®
AMT actions,
events, and success and failure messages are logged.
On a 64-bit McAfee ePO system, the location is C:\Program Files (x86)\McAfee
\ePolicyOrchestrator\DB\Logs.
On a 32-bit McAfee ePO system, the location is C:\Program Files\McAfee
\ePolicyOrchestrator\DB\Logs.
To increase the debug log level, go to the Registry Editor | HKEY_LOCAL_MACHINE | Network Associates |
ePolicy Orchestrator | Log Level, and change the value to 8.
What do I do if a normal boot or restart for an Intel
®
AMT system fails?
1
Make sure that the correct credentials and certificates are uploaded in Server Settings on the Edit
Intel
®
AMT Credentials page.
2
View the amtservice.log, if an HTTP 401 error caused the system to fail, verify that the
user name and password are correct on the Edit Intel
®
AMT Credentials page.
3
Verify that the domain and FQDN of the Intel
®
AMT system is correctly resolved from McAfee
ePO.
4
Verify that the required Firewall Ports are allowed on the Intel
®
AMT system and McAfee ePO.
What happens if the Intel
®
AMT Power On action is executed on a system that is already
running?
When McAfee ePO detects that the system is powered on, it does not execute the action.
Client tasks
What conditions are required to successfully execute the Client Tasks?
Make sure that these conditions are met:
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McAfee ePO Deep Command 2.1.0 Product Guide
141