Product guide

Issue Description Corrective action
Alarm Clock policy doesn't
enforce
This issue might occur due
to various reasons.
Perform these checks, then perform the
corrective action based on the error in
amtservice.log:
• Make sure that the Intel
®
AMT system
is in the Post-Configured state and the
System Properties Intel
®
AMT page is
updated.
• Confirm that the AMT tag is applied to
the system in System Tree and the Alarm
Clock policy is saved correctly.
Authentication Failure or HTTP
401 error
Verify that the correct user name and
password are provided in Server Settings |
Intel
®
AMT Credentials
Failed to create alarm clock
service
• Make sure that the system supports
the Intel
®
AMT Alarm Clock feature.
• From the client system Intel
®
ME, the
time must be set to UTC if Kerberos is
used for authentication.
• Verify that the client system Intel
®
ME
time and Agent Handler time are in
sync (plus or minus 15 minutes).
• Verify that the required Firewall Ports
are allowed on the Intel
®
AMT system
and on McAfee ePO. See Required
ports for the list of ports required for
this operation.
Alarm Clock Policy fail to set
the time saved in the policy
There's a conflict with the
Intel
®
ME time.
Set the Alarm Clock Time policy for at
least five minutes ahead of Intel
®
ME.
Also, consider these:
• If the Alarm Clock settings are not
ahead of Intel
®
ME time:
• When a repeat interval is set, the
Alarm Clock is adjusted to the
execution time.
• When no interval is set, the Alarm
Clock is adjusted to 24 hours.
• If randomization is enabled, a random
time is added.
• If in doubt, set the Agent Handler log
level to eight. The times and dates
used for calculating the Alarm Clock
are displayed.
Troubleshooting
10
McAfee ePO Deep Command 2.1.0 Product Guide
139