Product guide

Issue Description Corrective action
Intel
®
AMT policy enforcement
fails with errors similar to
these errors in AMTservice.log:
Failed to convert time of Intel®
ME
Failed to convert current time
Failed to convert alarm time
This issue occurs when the
system call cannot obtain
current time of the Intel
®
AMT system.
None
CILA/CIRA access calls fail
with this error in
AMTservice.log:
Unknown action type (<Action>)
This issue occurs when the
required plug-ins are not
registered to process
CIRA/CILA calls.
None
Boot/reboot with options on a
client fails with this error in
AMTservice.log:
Failed to set the AMT power state
This issue occurs when the
Boot/Reboot with options
feature is disabled in
BIOS.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMT service.log:Failed to
enable redirection, SOL and IDE-R
might not work correctly:
<Exception Message>
This issue occurs when the
Intel
®
AMT system is not
configured.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to get OptIn policy:
<Exception Message>
This issue occurs when the
Intel
®
AMT version on the
client is less than 6.2.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to set KVM Settings:
<Exception Message>
This issue occurs when
KVM feature is not
supported on the Intel
®
AMT system such as on
Intel
®
AMT versions below
7.0.
None
Intel
®
AMT policy enforcement
on a client fails with errors
similar to these errors in
AMTservice.log:
Failed to set Alarm Clock:
<Exception Message>
Failed to disable Alarm Clock
This issue occurs when
Alarm Clock feature is not
supported on the Intel
®
AMT system such as on
Intel
®
AMT versions below
5.0.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to get system timezone bias
This issue occurs when the
client has not collected
time zone property of the
Intel
®
AMT system.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to get alarm time from policy
This issue might occur
when the policy settings
are not correct.
None
Troubleshooting
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