Product guide

Wireless
Issue Description Corrective action
IDE-Redirection over a wireless
connection fails with this error:
Boot disk missing, please insert boot disk and
press ENTER
Wireless link can't be
established because of
some network issues.
Fix the connectivity issues in
your network, then retry the
IDE-Redirection from McAfee ePO
or KVM server.
No wireless Admin or
User profile is created
on the Intel
®
AMT
system.
Create at least one wireless
Admin or User profile on the
system.
The image is not located
in the provided UNC
path.
Create a UNC share repository,
then provide it's read-only
permission to all required users
in your network.
McAfee ePO can't communicate to an
Intel
®
AMT system where an
out-of-band action is performed over a
wireless connection. The
AMTService.log displays error 12002,
12007, or 12029.
12002 — Intel
®
AMT
system IP address has
changed and it's not
updated.
Make sure that the DNS
configuration is updated every
time the system IP address
changes.
12007 — No wireless
Admin or User profile is
created on the Intel
®
AMT system.
Make sure that a valid wireless
Admin or User profile is created
on the system.
12029 — Required
drivers are missing.
Make sure that the required
drivers such as Intel
®
PROSet or
Intel
®
LMS drivers are present,
and other requirements are met
on the Intel
®
system.
General issues
Issue Description Corrective action
If an Intel
®
AMT system is in
sleep state, it does not
respond to User Consent
Mode. A related error is logged
in AMTservice.log.
None Change the system power state to
Working, then try the steps again.
Event filtering does not work
on CILA and CIRA events
Event filtering is designed
for McAfee Agent
generated events. CILA
events are generated from
Intel
®
AMT systems,
henceforth these events
cannot be filtered.
Navigate to Menu | Configuration | Server
Settings | Event Filtering, select Only selected
events to the server, then remove Deep
Command events that are not required.
Intel
®
AMT policy enforcement
fails with this error in
AMTservice.log:
Unable to determine timezone of
Intel® ME. Clocks out of sync
(more than +/- 15 minutes)
This issue occurs when
you use Active Directory
integration and the system
time of Intel
®
AMT system
and domain controller are
not synchronized
(difference more than plus
or minus 15 minutes).
None
10
Troubleshooting
136
McAfee ePO Deep Command 2.1.0 Product Guide