Product guide
Remote Access using the Gateway server
Issue Description Corrective action
Remote Access
connection fails with
"Unknown CA" error in
the Stunnel log
This might occur if the root CA
certificate is not imported into
the Management Engine
Certificate Store of the Intel
®
AMT systems.
Make sure that the required certificate is
added successfully.
Remote Access
connection fails with a
"certificate unknown"
error in the Stunnel log
This issue occurs when the
Stunnel configuration and
management certificates are
not in sync.
1
In the Intel
®
Commander, check
whether the CA is present in Intel
®
Management Engine Certificate Store.
2
In the Stunnel configuration, check
whether the CA in Stunnel and
certificate store are the same.
McAfee KVM Viewer
Issue Description Corrective action
McAfee KVM Viewer fails
without an error.
None Make sure that these requirements are
met:
• Intel
®
AMT system is accessible from
the KVM server.
• Credentials provided are correct.
• Root Certificate is selected in the KVM
certificate.
Remote Access to Intel
®
AMT
system from McAfee KVM
Viewer fails.
Auto proxy settings in the
McAfee KVM Viewer are not
configured.
From Advanced tab in McAfee KVM Viewer,
click Remote Access, then configure these
settings in the MPS Auto Proxy Configuration
page.
The validity of auto proxy
list expires. By default, the
Intel
®
AMT systems added to
the Auto proxy list can be
connected again within 8
hours.
Navigate to McAfee KVM Viewer | Advanced |
MPS Auto Proxy Configuration, delete the
Intel
®
AMT system entry from Auto
proxy list, then add it again.
In VM environment, this
issue might happen due to
low availability of resources.
Free up memory space on the system
and try again.
McAfee KVM Viewer fails with
"authentication failed" error
in the KVM Viewer log and
"Disconnected" in the KVM
Viewer status.
This issue might occur when
you're using Kerberos
credentials while in the
configuration profile, Digest
authentication is selected.
Access the Intel
®
RCS console and check
the profile configuration. If Digest User is
selected for User Type in the profile,
provide the Digest logon credentials in
McAfee KVM Viewer. In McAfee KVM
Viewer, click the General tab, click Options,
deselect Use currently logged on credentials,
then enter the Digest user name and
password.
While connecting a McAfee
EEPC client from McAfee
KVM Viewer, cursor behaves
abnormally on the Pre-boot
authentication screen.
This occurs when the cursor
is kept idle for more than 5
minutes.
Press Tab to move cursor to the next
field.
Troubleshooting
10
McAfee ePO Deep Command 2.1.0 Product Guide
135