Product guide

Issue Description Corrective action
Socket Error — Redirection
port is not enabled on the Intel
®
AMT System. This error also
occurs when a certificate or
authentication fails.
Enforce an AMT Policy to enable the
Redirection Port and try again. Make sure
that a valid certificate and credentials are
used.
Maximum Connections
Reached — Maximum SOL
connections that are allowed by
Agent Handler has been made.
Agent Handler allows only four active SOL
sessions at a time. Disconnect one of the
SOL sessions and try again.
If the issues persists, perform these steps:
• Verify that the required firewall ports are allowed on the Intel
®
AMT system
and McAfee ePO.
• Confirm that the Intel
®
AMT system domain and FQDN is correctly resolved
from McAfee ePO.
• Wait three seconds before trying to connect or disconnect the SOL session.
BIOS can't be
redirected to the SOL
terminal
Credentials are incorrect Make sure that the correct credentials are
provided in Server Settings | Intel
®
AMT Credentials.
The required ports are blocked. Verify that the required firewall ports are
allowed on the Intel
®
AMT system and
McAfee ePO.
SOL connection
through a local Agent
Handler is failing.
This issue occurs when Intel
®
AMT system is not accessible
from the Agent Handler.
Perform these actions to resolve the issue:
• If the Intel
®
AMT system is moved from
one Agent Handler to another and SOL
connection is tried before the agent-server
communication to update this change, wait
for the next agent-server communication.
• Make sure that the port 16995 is not
blocked in the firewall.
• Assign the local Agent Handler to the
target system from Menu | Configuration |
Agent Handlers | New Assignment. See the
McAfee ePO documentation for detailed
instructions.
Troubleshooting
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McAfee ePO Deep Command 2.1.0 Product Guide
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