Product guide

Issue Description Corrective action
HTTP 401 in
AMTservice.log
This issue occurs when the
server is not able to
authenticate and connect to
the Intel
®
AMT system.
Verify that the user name and password are
correct on the Edit Intel
®
AMT Credentials page.
Openwsman last error =
12029 in AMTservice.log
This error can occur if the
TCP Port 16993 on the Intel
®
AMT system is not accessible
from McAfee ePO.
See Required ports and verify that the
required firewall ports are allowed on the
Intel
®
AMT system and on McAfee ePO.
Openwsman last error =
12002 in AMTservice.log
This error occurs if the Intel
®
AMT system is not reachable
and the request times out.
None
Openwsman last error =
12175 in AMTservice.log
This issue might occur when
McAfee ePO is in a different
domain than the Intel
®
AMT
systems.
Verify these settings:
• The Intel
®
AMT system nodes are
configured using intermediate CA
certificates.
• The certification of the CA is getting
resolved from McAfee ePO.
• The system account of McAfee ePO does
have the required trusted CA to perform
Intel
®
AMT actions.
Failed to test the
connection to the Intel®)
AMT device after
configuration completed in
ACUConfig.log or in
Server Task Log (if
initiated using Intel
®
AMT action)
This error appears in the log
when a Windows Server
2003-based or Windows
XP-based client system
cannot obtain certificates
from a Windows Server
2008-based certification
authority (CA) server, which
uses SHA2 256 encryption or
higher encryption (SHA2 384
or SHA2 512).
Install hotfixes mentioned in these Microsoft
articles to resolve this issue:
• Microsoft KnowledgeBase article # 968730
(http://support.microsoft.com/kb/968730)
• Microsoft KnowledgeBase article # 938397
(http://support.microsoft.com/kb/938397
The Enforce AMT Firmware
Configuration Policy option
is disabled for some
Intel
®
AMT systems.
This issue might occur when
the Intel
®
AMT firmware
version is reported from the
clients.
Update the Intel
®
AMT firmware and Intel
®
MEI driver. Contact your hardware vendor to
obtain the latest drivers.
Normal boot or restart
fails
Intel
®
AMT credentials are
incorrect — amtservice.log
displays HTTP 401 error
Make sure that the correct credentials and
certificates are uploaded in Server Settings on
the Edit Intel
®
AMT Credentials page.
Domain name and FQDN of
the Intel
®
AMT system are
not resolvable from McAfee
ePO.
Verify that the domain and FQDN of the Intel
®
AMT system is correctly resolved from
McAfee ePO.
The required ports are
blocked.
Verify that the required Firewall Ports are
allowed on the Intel
®
AMT system and McAfee
ePO.
Serial-over-LAN
Issue Description Corrective action
SOL connection to an
Intel
®
AMT system
fails with errors in
SOL terminal
Authentication Failure —
Invalid credentials.
Provide the correct credentials in Server
Settings | Intel
®
AMT Credentials.
Busy — An SOL connection to
the Intel
®
AMT system is
already established.
Only one SOL connection at a time is
allowed.
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Troubleshooting
132
McAfee ePO Deep Command 2.1.0 Product Guide