Product guide

Issue Description Corrective action
Configuration/
unconfiguration task
fails with this error in
Server Task Log:
Intel® AMT
unconfiguration failed.
Initial connection to the
Intel® AMT device failed.
A TCP error occurred.
Make sure that the
destination settings are
correct and that a
network connection exists
to the target.
This error occurs when the
Intel
®
AMT systems cannot
resolve FQDN of the Intel
®
RCS server or conversely.
Make sure that the DNS settings for the
Intel
®
AMT system or Intel
®
RCS server are
not configured to use both IPv4 and IPv6.
Configuration attempt
to a system outside
the domain fails.
If a configured Intel
®
AMT
system is outside the home
domain, it cannot be
unconfigured from McAfee
ePO.
Unconfigure the client system manually.
Server task log
displays a
configuration policy
enforcement status as
"completed" when it
actually fails.
ACUConfig has an issue where
it might set operating system
return code to "0:Success",
when it actually experienced a
failure. McAfee ePO
determines the policy
enforcement status based on
this return code.
View the correct status by navigating to Server
Task Log | Configure AMT Firmware | Subtask | <target
machine>.
Host-based configuration
You might see these errors while configuring an Intel
®
AMT system configured using host-based
configuration.
Issue Description Corrective action
Configuration task fails without an
error
This issue might occur if the
firmware or MEI driver version
is not compatible.
Update the Intel
®
AMT
firmware and Intel
®
MEI
driver. Contact your
hardware vendor to obtain
the latest drivers.
Configuration task fails with this error:
Error in notifying listeners of message Type
HOSTBASED_CONFIGREQUEST
This issue might occur when
the Intel
®
AMT properties are
not updated after a recent
reinstallation of ePO Deep
Command extensions.
Send an agent wake-up
call with Get full product
properties.
Intel
®
AMT actions
You might see these errors while enforcing Intel
®
AMT actions to your client systems.
Troubleshooting
10
McAfee ePO Deep Command 2.1.0 Product Guide
131