Product guide

Issue Description Corrective action
Exit code 32 A certificate request has been
sent to the Certification
Authority but the created
certificate has put it into
"Pending Requests" or
"waiting for approval". Intel
®
SCS does not support pending
requests.
Request Handling of the Microsoft CA must
allow automatic issuing of the certificate per
setting provided. For instructions to enable
automatically issuance of certificates, see
https://community.mcafee.com/docs/
DOC-4214 for standalone CA or see https://
community.mcafee.com/docs/DOC-3314 for
enterprise CA.
Exit code 33 Failed to request the
certificate.
Make sure that the Microsoft CA is
operational. For instruction on how to
configure it, see https://
community.mcafee.com/docs/DOC-4214 for
standalone CA or see https://
community.mcafee.com/docs/DOC-3314 for
enterprise CA.
Exit code 38 The certificate cannot be
retrieved because access to
the Certificate Authority is
denied.
Make sure that appropriate permissions
defined for Intel
®
RCS server to Microsoft CA.
For instructions on how to grant permissions
to the Intel
®
RCS users, see https://
community.mcafee.com/docs/DOC-4214 for
standalone CA or see https://
community.mcafee.com/docs/DOC-3314 for
enterprise CA.
Exit code 45 TLS cannot be configured
because cryptography is
disabled on this system.
Platform is not compatible for use with ePO
Deep Command. The Hardware Crypto Enabled
property in the Deep Command tab on the
system properties page must be enabled.
OEM determines this setting during the
system manufacturing process and it cannot
be changed afterward.
Exit code 75 Failed to complete remote
configuration of this Intel
®
AMT device.
Validate the WMI\DCOM permissions and
remote configuration certificate settings. For
information on Intel
®
RCS installation and
configuration, see https://
community.mcafee.com/docs/DOC-4292.
Exit code 78 (AMT
status: Not ready when
I try to configure a client)
This issue might occur when
the client is Intel
®
AMT-equipped but AMT is
disabled in BIOS. The device
manufacturer might not have
configured Intel
®
AMT
capabilities on this system.
Contact your administrator or device
manufacturer's support for the solution.
Exit code 80 The Intel
®
Management Engine
Interface (MEI) driver is not
installed or cannot be
accessed.
Preliminary report of systems affected is
displayed using dashboards based on ePO
Deep Command Discovery & Reporting data.
Intel
®
MEI driver can be obtained from the
OEM support drivers download.
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Troubleshooting
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McAfee ePO Deep Command 2.1.0 Product Guide