Product guide

10
Troubleshooting
Error messages are displayed by programs when an unexpected condition occurs that can't be fixed by
the program itself. Use this list to find an error message, an explanation of the condition, and any
action you can take to correct it.
Remote configuration
You might see these errors while setting up an Intel
®
AMT configured using remote configuration.
When configuring Intel
®
Active Management Technology (AMT) using the ePO Deep Command AMT
Configuration policy, an exit code is logged in Threat Event Log and ACUConfig.log. Here are the issues
with a brief explanation on how to interpret and address these issues.
Issue Description Corrective action
Exit code 0 The requested operation
completed successfully
None
Exit code 3 Occurs when one of these
conditions is true:
• This system does not have
Intel
®
AMT hardware.
• Intel
®
AMT firmware is
disabled in the Intel
®
MEBX.
• Required drivers are not
installed or enabled.
Validate the ePO Deep Command Discovery
and Reporting data. If the platform supports
Intel
®
AMT, use the SystemDiscovery
command. For more information, see https://
planet.mcafee.com/docs/DOC-8930.
Exit code 4 This system supports Intel
®
Small Business Advantage
(Intel
®
SBA). The Intel
®
SBA
systems are designed for
small businesses. They can
only be configured using the
software included with Intel
SBA, and not using Intel
®
RCS.
Unsupported platform. Remove such systems
from the Intel
®
AMT configuration policy.
Exit code 6 The Intel
®
RCS failed to
process the request.
Validate whether the Intel
®
RCS server is
operational and correctly configured. For
information on Intel
®
RCS installation and
configuration, see https://
community.mcafee.com/docs/DOC-4292.
Exit code 7 The Intel
®
AMT device does
not have a PSK, which is a
prerequisite for the requested
operation.
This issue occurs only when the Pre-Shared
Key Alternative Configuration is used. For
information on how to insert a valid PSK into
the firmware, see https://
community.mcafee.com/docs/DOC-4211.
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McAfee ePO Deep Command 2.1.0 Product Guide
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