Product guide

• The recovery operating system image file must be an .iso file shared on a UNC mount.
It must be shared and accessible by the Agent Handler. Also, make sure that you have
defined its path using the Universal Naming Convention (UNC) syntax rather than using
the IP address.
• Make sure that the image file can be used for diagnosis, and its size is smaller than 30
MB.
If your ISO image is larger than 30 MB, or you have network bandwidth constraints, see this document
for more information about using a two stage boot process: http://communities.intel.com/docs/
DOC-5552.
Task
For option definitions, click ? in the interface.
1
In the McAfee ePO console, from System Tree, select up to four systems, which you want to diagnose
using the IDE-Redirection feature.
IDE-Redirection is processed on a maximum of four systems at one time per Agent Handler.
2
Click Actions | AMT Actions | Boot/Reboot with Options.
3
Select Boot/Reboot from Image (IDE-R) to boot or restart the target Intel
®
AMT system using a recovery
operating system image (.iso file) to diagnose issues. Type the path of the recovery operating
system image file.
4
(Optional) In Additional Action, select Launch Serial-over-LAN Terminal (SOL) to access the target system from
the server side.
You can use the arrow keys to navigate through the BIOS menu that is displayed on the SOL
terminal.
5
In User Consent Mode,
a
Select Operate in User Consent Mode (UCM).
Make sure that you enable the User Consent Mode for only one system at a time. User consent is
required for the clients in Client Control mode, and optional for the clients in Admin Control
mode.
b
Type the timeout for UCM code. This time specifies the number of seconds to wait before the
UCM code is displayed. When the Intel
®
AMT system is in hibernate mode or is powered off, then
the ePO Deep Command client first turns on the system.
c
Select the monitor of the Intel
®
client system to display: Primary, Secondary, or Tertiary.
d
Click Start UCM to generate a UCM code on the Intel
®
AMT system, then type the code displayed
on the system.
6
Click Initiate Action to establish the connection and initiate the required action.
You can't stop a User Consent session while the respective IDE-Redirection session is active.
7
View the policy enforcement status in Server Task Log.
8
When you're done with the needed troubleshooting, end the IDE-Redirection connection. See Stop
image redirection.
Remote systems don't boot until the IDE-Redirection is stopped.
8
Managing your Intel AMT systems
Use the Intel AMT actions
110
McAfee ePO Deep Command 2.1.0 Product Guide