Product guide

Log Collector tool
You can collect logs using LogCollector.exe in the Endpoint Intelligence Agent install folder. This file is
found in C:\Program Files\McAfee\Endpoint Intelligence Agent\x86.The logs are generated in the
EiaDiagnosisLogs.CAB folder. The location of this folder varies depending on the system user; it is
found in the x86 folder in the 32-bit operating system and in the x64 folder in the 64-bit operating
system.
The following files are copied from the installation directory (different for 32-bit and 64-bit operating
systems):
• firecore.log • Syscore.etl
• mfe-eia.log • cachedReputation.txt
• mfe-eia.log.[1-10] • install.log
• mfe-ebg.log • EIAUnInstall.log
• mfe-eiaepocom.log • EIAInstallation.log
• mfe-eiaconfig.log • EIAUninstall.log
The following files are also copied:
• %systemroot%\Temp\McAfeeLogs\EIAInstallation.log
• %systemroot%\Temp\McAfeeLogs\EIAUninstall.log
• Files under %programdata%HYPERLINK "file:///\\McAfee\Common%20Framework\DB" \McAfee
\Common Framework\DB\
• Files under %AppData%HYPERLINK "file:///\\McAfee\Common%20Framework\DB" \McAfee
\Common Framework\DB\
Troubleshooting tips
Some troubleshooting tips while using McAfee EIA are given in the following table.
Maintenance and troubleshooting
Log Collector tool
5
Endpoint Intelligence Agent 2.1.0 Product Guide
31