Product guide

View the Gateway Status report
The Gateway Status report lists agent hosts that have problems communicating with the Firewall
Enterprise gateway.
Task
For option definitions, click ? in the interface.
1
From the ePolicy Orchestrator console, select Menu | Network | Gateway Status report. The Enterprise Firewalls
area appears.
2
When you are finished viewing the report, click Close.
View active hosts connected to Firewall Enterprise
There are two methods of viewing active hosts connected to Firewall Enterprise. For more information,
see the Firewall Enterprise Product Guide.
If you are using Control Center to manage your firewall, see the McAfee Firewall Enterprise Control
Center Product Guide, Generate Active Hosts Report.
View related firewall audit
From the firewall dashboard, access firewall audit entries related to Endpoint Intelligence Agent. For
more information, see the McAfee Firewall Enterprise Product Guide.
View the Endpoint Intelligence Agent status
The McAfee EIA running on host systems has a utility that displays information such as connection
status and settings.
Task
1
From the Endpoint Intelligence Agent Configuration utility, click View Status. The Endpoint Intelligence
Agent Status window displays.
2
When finished, click OK to close the window.
Viewing the Endpoint Intelligence Agent logs
Endpoint Intelligence Agent writes errors and debugging information to several local log files on the
host machine. These log files might be requested when working with technical support.
• Agent information is logged to mfe-eia.log. This file is located in the install directory.
• User interface information is logged to mfe-eiaconfig.log. This file is located in the install directory.
• Installation information is logged to EIAInstallation.log. The location of this file varies depending on
the system user, but it is commonly found in C:\Windows\Temp\McAfeeLogs.
• McAfee EIA-ePO communicator service information is logged to mfe-eiaepocom.log.
• Endpoint Baseline Generator information is logged to mfe-ebg.log.
5
Maintenance and troubleshooting
View active hosts connected to Firewall Enterprise
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Endpoint Intelligence Agent 2.1.0 Product Guide