Installation guide

ePolicy Orchestrator 4.5 provides basic issues management and bi-directional integration with these third-party
ticketing systems:
z Service Desk
z Remedy
Multi-server rollup reporting improvements
The multi-server rollup reporting feature has been enhanced. You can now filter out unwanted items before
performing a data rollup. New rollup reporting targets have been added, including policy assignments, and specific
policy use across your network.
Queries system improvements
The Queries system has been enhanced in several ways. A redesigned Queries page now groups queries by result
types, and includes more default queries. Query targets are now grouped in the Query Builder. A stacked bar chart
has been added to the available chart types, and the variables and parameters for configuring charts have been
improved.
Rogue System Detection improvements
Rogue System Detection has been improved to fully leverage the power of ePolicy Orchestrator 4.x platform. Now
you can categorize exceptions, update your OUI list, and optionally employ OS finger printing.
Searchable Help
When you install the ePO Help extension for products that are managed by ePolicy Orchestrator, you can now
search the context-sensitive Help and product guides for those products.
Known Issues
Known issues in this release of the software are described below:
z Installation and upgrade issues
z Migration issues
z System Tree issues
z Active Directory issues
z Permission set issues
z Query issues
z Rogue System Detection issues
z Browser issues
z Documentation issues
z Other issues
Installation and upgrade issues
z Upgrading from ePolicy Orchestrator 4.0 Patch 3 might fail. To workaround the problem, delete the existing
logs found at %TEMP%\MFELogs and %TEMP%\NAILogs and restart the upgrade.
z When installing in a pure IPv6 environment, the Database Server menu on the Set Database
Information page of the installation wizard is not populated with SQL servers on the network. (444513)
z Using a SQL NT authenticated user that is not a local admin on the ePO server causes the installation to fail.
(367702)
z Using complex characters (e.g. @, #, $) in the SQL server administrator password might prevent ePolicy
Orchestrator from installing. For more information on accepted username and password formats, see ePolicy
Orchestrator 4.5 and SQL server username and password considerations in this document. (363939)
z Using complex characters (e.g. @, #, $) in the password for the administrator account when installing
ePolicy Orchestrator 4.5, or upgrading from version 4.0 to version 4.5 might cause the installation to fail.
For more information on accepted username and password formats, see ePolicy Orchestrator 4.5 and SQL
server username and password considerations in this document. (459993)
z Using double-byte characters in the Agent Handler installation path causes Agent Handler installation to fail.
Only characters included in the ISO 8859-1 character set are supported. For more information on supported
characters, see ePolicy Orchestrator 4.5 and SQL server username and password considerations in this
document. Agent Handler installation paths must adhere to the same requirements as those specified for