Installation guide

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Release Notes for McAfee ePolicy Orchestrator 4.5

z About this document

z New features

z Known Issues

z Installation, upgrade, and migration considerations

z Considerations when uninstalling ePolicy Orchestrator

z Other information

z Finding documentation for McAfee enterprise products

z License attributions

About this document

Thank you for using

McAfee

ePolicy Orchestrator

software version 4.5. This document contains important

information about this release. We strongly recommend that you read the entire document.

CAUTION: McAfee does not support automatic upgrading of a pre-release version of this software. If you are

running any previously released version of the McAfee ePolicy Orchestrator 4.5 software in your environment, you

must uninstall before installing this version of the software.

NOTE: SQL 2000 is not supported in ePolicy Orchestrator 4.5. Users must use SQL 2005 or SQL 2008.

New features

New and enhanced features in the McAfee ePolicy Orchestrator 4.5 release are described below:

z Scalability

z Custom data channel

z Improved security for agent-server communication

z Move agents between servers

z Navigation redesign

z Drag-and-drop

z Policy Assignment Rules

z Automatic Responses

z IPv6 support

z LDAP support

z Issues and ticketing

z Multi-server rollup reporting improvements

z Queries system improvements

z Rogue System Detection improvements

z Searchable Help

Scalability

The ePolicy Orchestrator 4.5 software supports enhanced scalability through the use of remote Agent Handlers.

Agent Handlers can be installed on the servers where agents connect to retrieve policies, client actions, and

updates. Agents can also use Agent Handlers to send properties and events to your primary ePO server.

Support of multiple Agent Handlers enables one ePO server to manage a larger set of installed products on a larger

set of managed systems. Agent Handlers can be deployed to strategic points in your network environment,

enabling management of systems that cannot access the main ePO server directly. They can also be used in

locations where the ePO server can be accessed directly.

Custom data channel

The custom data channel is a bi-directional channel for sending product-specific data between ePolicy Orchestrator

and the products on your managed systems. This feature allows

McAfee to provide UI actions, which are used when

troubleshooting with real-time feedback. These actions are designed to operate on a single system, while providing

real-time status to your ePO administrators. The Update Now command, which allows you to update a managed

system on demand, is an example of this feature.

Improved security for agent-server communication

Summary of content (9 pages)

PAGE 1
Release Notes for McAfee ePolicy Orchestrator 4.5 z About this document z New features z Known Issues z Installation, upgrade, and migration considerations z Considerations when uninstalling ePolicy Orchestrator z Other information z Finding documentation for McAfee enterprise products z License attributions About this document Thank you for using McAfee® ePolicy Orchestrator® software version 4.5. This document contains important information about this release.
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Agent communication with the ePO server now uses TLS (Transport Layer Security) protocol for improved security. Move agents between servers You can now move agents from one ePO server to another with the Transfer Systems feature. Navigation redesign The navigation for the ePO console has been redesigned for the 4.5 release. Now you can access any of the firstlevel ePolicy Orchestrator tabs from the new ePO Menu.
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ePolicy Orchestrator 4.5 provides basic issues management and bi-directional integration with these third-party ticketing systems: z Service Desk z Remedy Multi-server rollup reporting improvements The multi-server rollup reporting feature has been enhanced. You can now filter out unwanted items before performing a data rollup. New rollup reporting targets have been added, including policy assignments, and specific policy use across your network.
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server and SQL user names and passwords. (441204) z When the SQL Server "Nested Triggers" option is disabled, policies assignment time stamps are not updated. This causes ePolicy Orchestrator to fail to deliver full policies to client systems. To work around this issue, verify that "Nested Triggers" option is enabled for the ePolicy Orchestrator database. For more information, see KB article: KB52512. (406765) Migration issues Migration from ePolicy Orchestrator 3.6.1 Patch 4 and ePolicy Orchestrator 4.
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z Help topics fail to display with Internet Explorer 2008 Enhanced Security configured. Go to Server Manager and switch off Internet Explorer Enhanced Security and the ePolicy Orchestrator Help displays. (392671) Other issues z Logging on to the ePO server using the desktop icon might report the user IP address as 127.0.0.1. (481852). Installation, upgrade, and migration considerations Consider the following when planning to install, upgrade, or migrate to ePolicy Orchestrator 4.5.
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Use these instructions to upgrade to ePolicy Orchestrator 4.5 from version 3.6.1 Patch 4 in a cluster environment. Before you begin You will need to have a copy of the following documents available to complete this task: z ePolicy Orchestrator 4.5 Installation Guide z ePolicy Orchestrator 4.5 Cluster Installation Guide Task 1. 2. Use the instructions in the ePolicy Orchestrator 4.5 Cluster Installation Guide to install on the first node in your cluster.
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2. 3. 4. Ensure that TCP/IP Protocol is enabled in the SQL Server Configuration Manager. During installation, you might be prompted for the name of your SQL Server in the Database Information page. Depending on the configuration of your SQL server, this name should be formatted using the SQL server name or the SQL server name with instance name. If you are using a dynamic port for your SQL server, make note of it. You must specify this port number on the Database Information page.
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Finding documentation for McAfee enterprise products To access the documentation for your McAfee products, use the McAfee ServicePortal. 1. 2. 3. 4. Go to the McAfee ServicePortal (http://mysupport.mcafee.com) and, under Self Service, click Read Product Documentation. Select a Product. Select a Version.
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NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE.