Installation guide

Then...If this message appears...
the monitor resolution, see the Windows Help File. To
open this file, click the Start button, then select Help.
The computer on which you are attempting to install the
software does not meet the minimum memory
requirement.
McAfee recommends that you install the software on a
computer with at least 512 MB of RAM.
The computer on which you are attempting to install the
software is using a non-supported version of the operating
system.
McAfee ePolicy Orchestrator 4.0 requires that your
computer is running Windows 2000, Windows Server 2003,
or Windows Longhorn.
The Agent Broadcast communication port box is
blank. Specify the port number (default is 8082) that the
Enter a value in the “Agent Broadcast communication”
field.
ePolicy Orchestrator server will use to send agent wakeup
calls to SuperAgents.
The Agent-to-Server communication port box is blank.
Specify the port number that the agent will use to
communicate with the server.
Enter a value in the “Agent-to-Server communication”
field.
The Agent Wake-Up communication port box is blank.
Specify the port number (default is 8081) that the ePolicy
Orchestrator server will use to send agent wakeup calls.
Enter a value in the “Agent Wake-Up communication” port.
The Destination Folder is blank or the root of a drive. Click
Browse to select a location. The default location is:
C\PROGRAM FILES\MCAFEE\EPO
McAfee ePolicy Orchestrator must be installed in a folder.
Enter a Destination Folder to continue.
The User name box is blank. Specify the user name of
the user account that you want to use.
Enter a value in the “User Name” field.
Setup is unable to read the license information required
to install the software. Contact McAfee Customer Service.
The License file is missing is missing or corrupt. Contact
support for assistance.
The computer on which you are attempting to install the
software is using a non-supported version of the operating
system.
The operating system or service pack you are using is not
currently supported. For a complete list of system
requirements, see the “ePolicy Orchestrator Installation
Guide.”
The value you typed in Password and Confirm
Password do not match. Specify the password of the
user account that you want to use.
The passwords you entered do not match. Enter a valid
password to continue.
Your license to use the software has expired. Go to the
beta feedback page on the McAfee website, where you
can supply your comments about the beta software.
The McAfee ePolicy Orchestrator license has expired.
The computer on which you are attempting to install the
software does not use a static IP address. McAfee
This system is not currently configured with a static IP
address, which is recommended for ePolicy Orchestrator
Server. recommends using static IP addresses for ePolicy
Orchestrator servers to improve performance and reduce
bandwidth usage.
Setup is unable to read the license information required
to install the software. Contact McAfee Customer Service.
account credentials
A connection could not be made to the corresponding
ePolicy Orchestrator database server.
Unable to make a connection to the database server. Verify
that you provided the account credentials and database
server name correctly, then try again. If this message
1 Verify that the Domain, User Name, and
Password you provided are typed correctly.
continues to appear, see the ePolicy Orchestrator
installation Guide for more information.
2 Verify that the database server is running.
3 Verify that the user account you provided is valid
for the database server.
Troubleshooting
Common installation messages and their solutions
25McAfee ePolicy Orchestrator 4.0 Installation Guide