Installation guide

Troubleshooting
The most common messages that appear during an installation and their solutions are listed in
this chapter.
If you are unable to resolve an issue using the information in this table, be sure to gather the
following information before you contact McAfee Technical Support:
• Verify that you have met the minimum installation requirements.
• Review the ePolicy Orchestrator 4.0 Release Notes (ReadMe.html) for any known installation
issues.
• Verify that the user account you used to log on to the computer on which you are installing
the software has full administrator permissions to that computer.
• Collect the exact text of all messages, and be sure to take note of any message codes that
appear.
• Gather the installation log files.
Contents
Common installation messages and their solutions
Default locations of troubleshooting log files
Common installation messages and their solutions
Then...If this message appears...
No version of ePolicy Orchestrator has been installed on
this computer. You can only upgrade from ePolicy
Orchestrator 3.6.0 or later.
You are attempting to upgrade from a product version
that is not supported. For a complete list of upgrade
requirements, see the ePolicy Orchestrator Installation
Guide.
The computer on which you are attempting to install the
software is using a non-supported version of the browser.
Internet Explorer 6 or later needs to be installed for this
installation to continue.
Install Internet Explorer 6.0 or later before you install the
ePolicy Orchestrator software.
The ePolicy Orchestrator 4.0 Setup program is already
running. You cannot run more than one instance of Setup
at a time.
Another instance of the McAfee ePolicy Orchestrator
installer is already running
The Password box is blank. Specify the password of the
user account that you want to use.
For security reasons McAfee does not allow blank
passwords. Please enter a valid password to continue.
The computer on which you are attempting to install the
software does not meet the minimum monitor resolution
McAfee recommends that you set the video display to
1024x768 or higher resolution.
requirement. Change the monitor resolution to 1024x768
or higher, then continue the installation. Otherwise, you
might not be able to view the entire application window
after you start the software. For instructions on changing
McAfee ePolicy Orchestrator 4.0 Installation Guide24