Product guide

• arrpc51.dll
• arutl51.dll
• If using the Remedy 7.0 API files:
• arapi70.dll
• arjni70.dll
• arrpc70.dll
• arutiljni70.dll
• arutl70.dll
• arxmlutil70.dll
• icudt32.dll
• icuin32.dll
• icuuc32.dll
2 Copy these required files to the Server\common\lib folder of your Policy Auditor installation.
For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\common\lib.
• If using the Remedy 5.1 API files:
• arapi51.jar
• arutil51.jar
• If using the Remedy 7.0 API files:
• arapi70.jar
• arutil70.jar
Copying the Service Desk files
Use this task to copy the files required for the Service Desk 5.1 or Service Desk 4.5 extension.
For information about these files, see your Service Desk documentation.
Before you begin
• Stop the server.
• If using Service Desk 5.1, locate these required files to copy:
• OvObsCommon-05.10.090.jar
• OvObsSDK-05.10.090.jar
• OvObsWebApi-Client-05.10.090.jar
• OvObsWebApi-Common-05.10.090.jar
• sd-webapi-05.10.090.jar
• xpl-05.10.090.jar
• If using Service Desk 4.5, locate this required file to copy:
• sd-webapi-4.5.0588.2205.jar
Task
• Copy the required files to the Server\common\lib folder of your Policy Auditor installation.
For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\common\lib.
Managing Issues and Tickets
Working with ticketing servers
McAfee Policy Auditor 5.0 Product Guide66