Product guide

Editing issues
Use this task to edit an issue. An issue can be edited in a similar way when viewing its details.
CAUTION: Editing a ticketed issue breaks the association between the ticketed issue and the
ticket.
Task
For option definitions, click ? on the page displaying the options.
1 Go to Reporting | Issues, select the checkbox next to the issue, then click Edit.
2 Edit the issue as needed.
3 Click Save.
Deleting issues
Use this task to delete a single issue, or multiple issues at once. An issue can be deleted in a
similar way when viewing its details. Deleting a ticketed issue deletes the issue, but the
associated ticket remains in the ticketing server.
Task
1 Go to Reporting | Issues, select the checkbox next to each issue you want, then click
Delete.
2 In the Action panel, click OK to delete the issues selected.
Purging closed issues
Use this task to purge all closed issues from the database. Purging closed issues deletes them
permanently. Purging a closed ticketed issue deletes the issue, but the associated ticket remains
in the ticketing server.
Task
For option definitions, click ? on the page displaying the options.
1 Go to Reporting | Issues, then click Purge.
2 In the Action panel, type a number, then select a time unit.
3 Click OK to delete closed issues older than the specified date permanently.
NOTE: This function affects all closed issues; not just those in the current view.
Purging closed issues on a schedule
Use this task to purge closed issues with a scheduled server task. Purging closed issues deletes
them permanently. Purging a closed ticketed issue deletes the issue, but the associated ticket
remains in the ticketing server.
Before you begin
You must have appropriate permissions to perform this task.
Managing Issues and Tickets
Working with issues
63McAfee Policy Auditor 5.0 Product Guide