User guide

57
VirusScan
®
8.6 for Mac User Guide Troubleshooting
Error messages
6
Why can’t I connect to the eUpdate Server to perform an unscheduled eUpdate?
Check to see if you are connected to the Internet. The eUpdate server may also be
busy.
Advanced troubleshooting
After installing VirusScan, can I view the processes running?
The processes that are running are VShieldScanManager and VShieldScanner.
Can I manually download virus definitions without using eUpdate?
From the Toolbar of the VirusScan Console, click
Virus Info. This launches your default
browser and directs you to the McAfee Virus Information Library. Click the
Downloads
link on the left-hand side of the screen to download the DAT files.
How do I customize eUpdate Server Settings?
1 Click
Preferences on the tool bar to display the Preferences dialog box.
2 Click More Options.
3 Select the option
Customize eUpdate server settings, then click Customize.
4 Configure the eUpdate FTP server settings and click OK.
5 Click Close.
Where can I find the log files?
Table 6-1 lists the log files.
Error messages
Table 6-2 lists all possible error messages you can see while running the VirusScan
application, and the possible reasons for their occurrence.
Table 6-1 Log files
Log file Description Where can I find them
VirusScan.log
Contains VirusScan related
entries.
You can access this log file from
/var/log/VirusScan.log
log
Contains ePolicy Orchestrator
Agent related entries.
You can access this log file from
/Library/NETAepoagt/scratc
h/etc/log
Table 6-2 Error messages - VirusScan application
Serial
No.
Message Possible Reason
1 Initialization of VirusScan engine failed
(error x).
The engine or DAT files have become
corrupt or have been moved/deleted.
Please re-install.
2 The Report could not be saved.
Maybe the disk is full or there is no data
to be written.
Your disk may not have enough space to
save the report. Free up some room and
try to save again.