User guide

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Troubleshooting
This chapter provides solutions to situations that you might encounter when installing
or using VirusScan software.
The following topics are included:
 Frequently asked questions
 Error messages
Frequently asked questions
Installation
Why is the installer not working?
Check the platform you are trying to install VirusScan onto: it must be Mac OS X version
10.4.6 (or later) or Mac OS X Leopard version 10.5, PowerPC or Intel-based Mac
computer. The computer must have a minimum of 512 MB RAM and 45 MB of free
disk space. Alternatively, an existing anti-virus program might have been detected
during installation, which must be removed for VirusScan to be installed successfully.
VirusScan also requires the BSD subsystem to be installed in order to function
correctly.
What VirusScan files are installed and where?
VirusScan is installed in
/Applications, VirusScan Schedule Editor is installed in
/Applications/Utilities, and VirusScan Reporter is installed in
/Library/Application Support. DAT files, dynamic libraries, and daemons can be
found at
/usr/local/vscanx.
Scanning
Why has VirusScan skipped scanning certain files?
Check to make sure the skipped files are not on the exclusion list. In addition, VirusScan
will not scan archives and compressed files unless configured to do so.