Installation guide

Message Cause Solution
The ePolicy Orchestrator license
has expired.
Your license to use the
software has expired.
Contact your administrator or
designated McAfee
representative.
This system is not currently
configured with a static IP
address, which is recommended
for the ePolicy Orchestrator server.
The computer where you are
attempting to install the
software does not use a static
IP address. McAfee
recommends using static IP
addresses for ePolicy
Orchestrator servers to
improve performance and
reduce bandwidth usage.
Specify a static IP address for use
with your ePolicy Orchestrator
server.
Unable to make a connection to
the database server. Verify that
you provided the account
credentials and database server
name correctly, then try again. If
this message continues to appear,
see the ePolicy Orchestrator 4.6
Installation Guide for more
information.
A connection could not be
made to the corresponding
ePolicy Orchestrator database
server.
1
Verify that the Domain, User Name,
and Password you provided are
typed correctly.
2
Verify that the database server
is running.
3
Verify that the user account
you provided is valid for the
database server.
Unable to connect using the
information you provided. Verify
that you entered the correct
information and try again.
The user account that you
specified could not be
accessed.
1
Verify that the Domain, User Name,
and Password you provided are
typed correctly.
2
Verify that the account you
used to log on to this computer
has access to this domain.
Default locations of troubleshooting log files
ePolicy Orchestrator provides log files that contain important information when troubleshooting
installation issues.
Log file name Log type File location Description
AH460-ahetupdll.log
Temporary %temp% on the Agent
Handler server
Logs Agent Handler back-end events.
AH460-Install-MSI.log
EPO460-Install-MSI.LOG
Install
%temp%\mfelogs
Main log file for the ePolicy Orchestrator 4.6.0
installer.
[ExtensionFileName].cmd
Temporary
%temp%\MFElogs\ePO4
60-troubleshoot\
OutputFiles
File created by ePolicy Orchestrator installer,
containing the command (sent to
Remote-Client) to check in extensions.
dbmExecute.log
Temporary
%temp%MFElogs
Log of migration errors.
EPO460-Checking-Failure
.log
Temporary
%temp%MFElogs
List of extensions that have failed to check in.
core-install.log
Install
[InstallDir]
\Installer\core
Log file created when the ePolicy Orchestrator
installer calls the Orion ANT installer.
epo-install.log
Install
[InstallDir]
\Installer\ePO
Log file created when the ePolicy Orchestrator
installer calls the Mercury ANT installer.
Troubleshooting and log file reference
Default locations of troubleshooting log files
5
McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Installation Guide
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