Installation guide

Message Cause Solution
For security reasons, McAfee does
not allow blank passwords. Please
type a valid password to continue.
The Password box is blank. Specify the password of the user
account that you want to use.
McAfee recommends that you set
the video display resolution to
1024x768 or higher.
The computer where you are
attempting to install the
software does not meet the
minimum monitor resolution
requirement.
Change the monitor resolution to
1024x768 or higher, then
continue the installation.
Otherwise, you might not be able
to view the entire application
window after you start the
software. For instructions on
changing the monitor resolution,
see the Windows Help File (click
Start, then select Help).
McAfee recommends that you
install the software on a computer
with at least 2 GB of RAM.
The computer where you are
attempting to install the
software does not meet the
minimum memory
requirement.
Add additional memory to your
system or select a different
system for installation that has at
least 2 GB of RAM.
ePolicy Orchestrator 4.6 software
requires that your computer is
running Windows Server 2003, or
Windows Server 2008.
The computer where you are
attempting to install the
software is using a
non-supported version of the
operating system.
See Supported server-class
operating systems.
Enter a value in the “Agent
Broadcast communication” field.
The Agent Broadcast communication
port box is blank.
Specify the port number (default
is 8082) that the ePolicy
Orchestrator server will use to
send agent wake-up calls to
SuperAgents.
Enter a value in the
“Agent-to-Server communication”
field.
The Agent-to-Server communication
port box is blank.
Specify the port number that the
agent will use to communicate
with the server.
Enter a value in the “Agent
Wake-Up communication” port.
The Agent Wake-Up communication
port box is blank.
Specify the port number (default
is 8081) that the ePolicy
Orchestrator server will use to
send agent wake-up calls.
ePolicy Orchestrator must be
installed in a folder. Enter a
Destination Folder to continue.
The Destination Folder box is
blank or shows the root of a
drive.
Click Browse to select a location.
The default location is: C
\Program Files\McAfee
\ePolicy Orchestrator.
Enter a value in the “User Name”
field.
The User name box is blank. Specify the user name of the
account that you want to use.
The License file is missing or
corrupt. Contact support for
assistance.
Setup is unable to read the
license information required to
install the software.
Contact McAfee Technical Support.
The operating system or service
pack you are using is not
currently supported. For a
complete list of system
requirements, see the McAfee
ePolicy Orchestrator 4.6 Software
Installation Guide.
The computer where you are
attempting to install the
software is using a
non-supported version of the
operating system.
See Supported server-class
operating systems.
The passwords you typed do not
match. Type a valid password to
continue.
The value you typed in
Password and Confirm Password do
not match.
Specify the password of the
account that you want to use.
5
Troubleshooting and log file reference
Common installation messages, and their causes and solutions
40
McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Installation Guide