Installation guide

5
Troubleshooting and log file reference
The most common messages that appear while installing McAfee ePolicy Orchestrator during an
installation and their solutions are listed here. Use this information to troubleshoot problems with your
installation.
If you are unable to resolve an issue using the information in this table, contact McAfee Technical
Support after you have taken the steps described below:
• Verify that you have met the minimum installation requirements.
• Review the ePolicy Orchestrator 4.6 Release Notes (Readme.html) for any known installation issues.
• Verify that the account you used to log on to the computer where you are installing the software
has full administrator permissions to that computer.
• Collect the exact text of all messages, and be sure to write down any message codes that appear.
• Gather the installation log files.
Contents
Common installation messages, and their causes and solutions
Default locations of troubleshooting log files
Common installation messages, and their causes and solutions
ePolicy Orchestrator software provides feedback during installation that might require additional
action. Review this table for more information on actions required if these messages appear.
Message Cause Solution
You are attempting to upgrade
from a product version that is not
supported. For a complete list of
upgrade requirements, see the
McAfee ePolicy Orchestrator
Software 4.6 Installation Guide.
No version of ePolicy
Orchestrator software has
been installed on this
computer. You can only
upgrade from McAfee ePolicy
Orchestrator software version
4.0 Patch 7 or version 4.5
Patch 3 or later.
See Installing McAfee ePolicy
Orchestrator software in this
guide and select an appropriate
installation option.
Internet Explorer 7.0 or later, or
Firefox 3.5 needs to be installed
for this installation to continue.
The computer where you are
attempting to install the
software is using a
non-supported version of the
browser.
Install a supported Internet
browser before continuing. For
more information, see Supported
Internet browsers.
Another instance of the ePolicy
Orchestrator installer is already
running.
The ePolicy Orchestrator 4.6
Setup program is already
running. You cannot run more
than one instance of Setup at
a time.
Allow the first instance of the
installer to complete, or stop the
first instance and restart your
installation.
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McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Installation Guide
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