Installation guide

Backing up ePolicy Orchestrator databases and directories
Before you upgrade your software, back up all ePolicy Orchestrator databases, as well as the ePolicy
Orchestrator directory.
Details on performing these tasks are available in the following KnowledgeBase articles:
• ePolicy Orchestrator 4.0 — KB51438 (https://kc.mcafee.com/corporate/index?
page=content&id=KB51438)
• ePolicy Orchestrator 4.5 — KB66616 (https://kc.mcafee.com/corporate/index?
page=content&id=KB66616)
Disabling remote Agent Handlers before upgrading
If you're upgrading from ePolicy Orchestrator 4.5 and you use remote Agent Handlers in your
environment, you must disable them in order to successfully complete your upgrade.
Once your remote Agent Handlers are disabled, you can upgrade your server. Once complete, you also
need to upgrade your Agent Handlers. See Upgrading remote Agent Handlers for more information.
Task
1
In the ePolicy Orchestrator 4.5 software interface, click Menu | Configuration | Agent Handlers, then click
the Agent Handlers link in the Handler Status monitor to open the Handler List page.
2
In the Handler List page, click Disable for each remote Agent Handler you have installed.
3
Log on to the system where the Agent Handler is installed, then open the Windows Services panel
and stop the McAfee Event Parser and McAfee Apache services.
For more information on using the Windows Services panel, see your
Microsoft software product documentation.
3
Upgrading McAfee ePolicy Orchestrator software
Things to know before upgrading
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ePolicy Orchestrator
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4.6.0 Software Installation Guide