Product guide

Basic preparations and recommendations
The following recommendations will make sure that your data is protected during and after the
encryption process.
As with any roll out and deployment, it is advisable to back up the system before
you encrypt it, and perform regular backups
It is good practice to back up the system before installing Endpoint Encryption to ensure data is not
lost in the unlikely event a problem occurs. The EETech recovery tools can also be used to decrypt and
recover any unbootable disks. Please refer to the EETech User Guide for more information.
When upgrading EEPC the Mfeepehost service must not be stopped either manually or by third party
software since this can cause problems. Also note that during an upgrade the system must be kept
powered on until the software (both Host and Admin portions) complete installing.
CHKDSK /r Clean up the disk before you encrypt it
Hard disks that are damaged, or have a high number of undiscovered bad sectors, may fail during the
full disk encryption process. Run a CHKDSK /r command prior to installing EEPC to make sure the disk is
healthy. Optionally, run the OEM diagnostic tools to make sure that all other HW components are
working correctly.
Use the Disk Utility application in Mac to verify and repair any disk errors on Mac client systems.
Understand the supported tokens/readers for EEPC/EEMac
Make sure that the supported reader drivers are installed in your client system before trying to install
Endpoint Encryption. Make sure to obtain the correct drivers from the manufacturer website and
review their release notes to avoid any known issues with the tokens or readers. The supported tokens
and readers are listed in these KB articles:
• Supported Readers used for authentication in McAfee Endpoint Encryption for PC 7.x: https://
kc.mcafee.com/corporate/index?page=content&id=KB76590
• Supported Tokens used for authentication in McAfee Endpoint Encryption for PC 7.x: https://
kc.mcafee.com/corporate/index?page=content&id=KB76589
• Supported Readers used for authentication in McAfee Endpoint Encryption for Mac 6.x and 7.x:
https://kc.mcafee.com/corporate/index?page=content&id=KB75182
• Supported Tokens used for authentication in McAfee Endpoint Encryption for Mac 6.x and 7.x:
https://kc.mcafee.com/corporate/index?page=content&id=KB75183
Maintain separate test and production clients
Enterprise administrators are advised to maintain separate test and production environments.
Modification to the production server should be limited. Use the test system to test software updates,
driver updates and Windows Service Packs prior to updating the production systems.
Build and test recovery tools
The administrator needs to be aware that there will be changes to the normal client boot process due
to installing EEPC. Administrators are advised to:
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Deployment and activation
Basic preparations and recommendations
34
McAfee Endpoint Encryption 7.0 Patch 1 Software Best Practices Guide