Specifications

22

DumpMachineDescription
IfobjectsseemtohangtheManagerwhenopened,thenattempttodumpthemachinedescriptiontofind
whichobjectsareactuallycorrupted.
UsetheDumpMachineDesccommand:
SBADMCL‐Command:DumpMachineDesc‐Adminuser:Admini‐Adminpwd:mypassword‐Group:”EndPoint
EncryptionMachines”‐Database:"Customerdatabase"‐File:c:\temp\DuMaDesc.txt>>DumpMaDesc.log
Thelogwillshowwhichsystemsareactuallynotresponding.

ThebrokenobjectsintheDu
mpMaDesc.logcanbedeletedfromthedatabase.Ifthenormaldeletiondoesn’t
work,useWindowsExplorertobrowsetotheactuallocationinthedatabaseanddeletethephysicalfolder.

Inextremesituationsiftheobjectwasessential(veryimportantencryptedendpointclientforexample)itmay
bepossibletorestoretheobj
ectmanuallyfromaknownworkingbackup.Giventhisisnot“normal”
procedure‐werecommendyouengageMcAfeeProfessionalservicesortakeguidancefromaMcAfee
EndpointEncryptionsupportengineer.Thisprocessmusttobedonepergroupandcanthereforebe
performedduringdaytimeifth
egroupsaresmall.



