Datasheet

McAfee Gold Support Handbook 4
McAfee and/or additional marks herein are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. All other
registered and unregistered trademarks herein are the sole property of their respective owners. © 2011 McAfee, Inc. All rights reserved.
McAfee Downloads Portal
McAfee software can be downloaded from the McAfee Downloads portal. Authenticate with
your Grant number to display all of the products available for download under your support
contract.
http://www.mcafee.com/us/downloads/
Patches and Hotfixes
Software updates for most McAfee products are available from the ServicePortal. Click the
Download Product Updates link under Self-Service.
To access software patches and upgrades for former Secure Computing products, see:
https://www.securecomputing.com/index.cfm?skey=246
Hardware Support
McAfee Hardware Technical Support provides a maintenance program for service and repair
of McAfee appliances. There are several Hardware Support Programs available to assist
customers with the peace of mind to have their appliance diagnosed quickly in the event of a
failure or other issue. For more information on McAfee Hardware Support, see:
http://mcafee.com/us/local_content/datasheets/hardware_support_user_guide.pdf
Activations
Some McAfee products including McAfee Firewall Appliances, McAfee SmartFilter, and
McAfee Web Reporter require activations.
If your product requires activation, go to:
https://www.securecomputing.com/index.cfm?skey=231
Configuring ePolicy Orchestrator for Updates/Upgrades
McAfee recommends that you use McAfee ePolicy Orchestrator® (ePO™) to automate the
deployment of your McAfee software, updates, and virus definitions. For instructions on how
to deploy updates via ePolicy Orchestrator, see the ePolicy Orchestrator Product Guide.
https://mysupport.mcafee.com/Eservice/productdocuments.aspx
A QuickTips video walkthrough is also available:
http://www.mcafee.com/us/resources/tutorials/epolicy-orchestrator-quicktips-video.html
Keeping your Products Current
To address the constantly evolving threat landscape and deliver the most innovative and
cost-effective products, McAfee regularly releases new product versions and discontinues
old ones.
To ensure you are using the most current product version, see:
https://www.mcafee.com/us/enterprise/support/customer_service/end_life.html