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McAfee Gold Business Support Handbook 1
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Welcome to McAfee Gold Business Support. Our goal is to help you get the most from your
products and provide your organization the best possible security. McAfee Support helps
you combat today’s threats , provides best practices to deploy and maintain your products,
and addresses potential issues quickly and efficiently so you can focus on your business.
Product updates/upgrades
• Stay secure with the latest versions of your products – included with Gold Business Support
• Protection from the latest threats with daily updates of anti-virus signature files
• New update notifications through the Support Notification Service
Online services
• Online KnowledgeBase for easy access to solutions
• McAfee Virtual Technician to resolve many common issues automatically
• Chat and web support for opening and monitoring cases
• Online documentation and FAQs for each product
• Video tutorials showing product demonstrations and configuration walkthroughs
• Notification of changes in open support service requests
Telephone access to skilled technicians
• Support that is available 24/7, whenever a problem or outbreak may occur
• Unlimited number of calls to McAfee Technical Support
• Regular updates on the status of open cases
• Support technicians who are certified with high-skill security qualifications
• Remote debugging and re-configuration tools for rapid fault resolution
• Support in multiple local languages
Product evaluations
• Online McAfee Global Solutions Lab to test upgrades, new products, and new configurations
• Free trials of new products available for download
• New feature requests for enhancements to products
Outbreak analysis and alerts
• Submit spam or virus samples for analysis
• New threat notification
Support Terms and Conditions
For information on McAfee’s Support Terms and Conditions, see:
http://www.mcafee.com/us/support/support_terms_n_conditions.html
NOTE: Some support services may not be available on all products.