Datasheet
McAfee Gold Support Handbook 9
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How to Submit Virus or Malware Samples to McAfee Labs
When submitting a sample to McAfee Labs for review, you may use either of two delivery
methods:
• McAfee ServicePortal
This is the preferred method for McAfee Labs to receive submissions from
customers. When you use this method we can process and respond to samples
more rapidly. You’ll find instructions for using the McAfee ServicePortal/Platinum
Portal in McAfee KnowledgeBase article
KB68030.
• Email
You can submit samples directly to McAfee Labs by attaching the file(s) in an email
to virus_research@mcafee.com. When submitting samples via email, you must
archive them in a password-protected Zip file with the password “infected” (all
lowercase). For instructions on how to create a Zip file and password protect it, see
these Microsoft articles:
Using WinZip
Using Windows File Compression
Submission Information
To help us speed the sample review process, please provide the following information along
with your sample:
• A list of all files contained in the sample submission, including a brief description of
where or how you found them
• What symptoms cause you to suspect that the sample is malicious
• Whether any security products find a virus (tell us the security vendor, its product
name, the version number, and the virus name assigned to the sample)
• Your McAfee product information (product name, engine, and .DAT version)
• Any system details that may be relevant, including operating system and service
packs
Finding Samples to Submit
McAfee KnowledgeBase Article KB53094 can assist customers in finding malicious samples
on their systems.
What Not to Submit
Please do not send screenshots, anti-virus or HijackThis logs, or prefetch files through
McAfee ServicePortal/Platinum Portal or email. Send only the suspected malicious files.