Datasheet

McAfee Gold Support Handbook 8
McAfee and/or additional marks herein are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. All other
registered and unregistered trademarks herein are the sole property of their respective owners. © 2011 McAfee, Inc. All rights reserved.
Getting Help
Customer Service
Non-technical questions regarding licensing and support entitlements, such as recalling a
forgotten Grant Number can be addressed by McAfee Customer Service via telephone or
online submission, or review the most common customer issues at:
http://www.mcafee.com/us/support/customer-service-faq.aspx
Frequently Asked Questions about products formerly provided by Secure Computing can be
found at:
https://www.securecomputing.com/index.cfm?skey=297
Online Technical Resources
In addition to the features covered in the Deployment Assistance Tools section of this
document, McAfee also provides online tools to resolve issues quickly and easily. The
McAfee ServicePortal (
https://mysupport.mcafee.com) is your starting place for a
comprehensive, searchable collection of support tools, including the KnowledgeBase,
product documentation, and software downloads. Make sure you log in to get the most value
from the ServicePortal.
KnowledgeBase
The McAfee KnowledgeBase contains over 15,000 articles and provides a quick and easy
way to find resolutions to your questions. It offers a powerful search feature and quick links
to top searches, recently added content, common issues.
The Search the KnowledgeBase link on the McAfee ServicePortal provides the ability to
use a query based search to find solutions to questions about McAfee Products. Query
results can then be refined using filters on the
left side of the page.
Up to 50 articles can be flagged as favorites on the KnowledgeBase home page, by clicking
“Add to Favorites” at the top of an article. To removing an article from your Favorites, click
My Favorites on the right side of the page, then click Remove beside the article name.
You can also Browse the KnowledgeBase by product and version.
McAfee Community
The McAfee Community enables you to connect with other customers to learn and share
solutions about McAfee products. Community members can post discussions, form user
groups, share documents, and write blog posts. You must register to post, so join today!
Visit the McAfee Community at
http://community.mcafee.com.