Technical information

IBM United States Hardware Announcement 112-002 IBM is a registered trademark of International Business Machines Corporation
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representative or your reseller for country and location specific information. This
product is covered by the following type(s) of service.
Customer Replaceable Unit Service and On-site for other selected parts
Customer Replaceable Unit Service IBM provides replacement CRUs to you for you to
install. CRU information and replacement instructions are shipped with your machine
and are available from IBM upon your request. CRUs are designated as being either
a Tier 1 (mandatory) or a Tier 2 (optional) CRU.
Tier 1 CRU
Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation.
For machines with on-site same-day response service IBM will replace a Tier 1 CRU
part at your request, at no additional charge.
Tier 2 CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge.
Based upon availability, CRUs will be shipped for next business day delivery. IBM
specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM. When return is required, 1) return instructions and a
container is shipped with the replacement CRU and 2) you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
• AC power cord
• AC power supply
• Disk drive
• Cables
• Memory modules
• Wrap plug
• Operator panel
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must
provide a suitable working area to allow disassembly and reassembly of the IBM
machine. The area must be clean, well lit, and suitable for the purpose.
• 9 hours per day, Monday through Friday, excluding holidays, next-business-day
response
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically by
access to an IBM website. You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will depend upon the time of
your call and is subject to parts availability.