Service This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person.
Important Information Important Notices for Technicians and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service.
Table of Contents Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Model Specifications .................................................
Important Safety Information ! WARNING To reduce the risk of fire, electric shock, serious injury or death to persons when using your washer, follow these basic precautions: • Read all instructions before using the washer. • Refer to the Grounding Instructions in the Installation Manual for the proper grounding of the washer.
Important Safety Information ! WARNING To avoid personal injury or death from improper servicing, make sure you read and understand the descriptions and meaning of various safety symbols, words and labels used in this manual, before attempting any procedures described in the manual. Failure to understand and comply with safety information may result in severe personal injury or death.
Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. Grounded–This means the round hole connection is connected to earth ground through a connection to the main power panel. Ungrounded–The round hole connection is not complete to earth ground and/or the main power panel.
Important Safety Information i KEEP CLEAR ROTATING BELTS AND PULLEYS i ©2003 Maytag Appliances Company 16022808 Rev.
General Information Service Model Identification Complete registration card and promptly return. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www.maytag.com • For product in Canada call 1-866-587-2002 or visit the Web Site at www.maytag.com. When contacting provide product information located on rating label.
General Information Neptune Nomenclature F A V 6 8 0 0 A Y W Color Build Location A C F H J S N W Q Amana Cleveland Florence Herrin Jackson Searcy Newton White Bisque Listing W Y Z Y Product Type A Automatic 120V-60hz 240V-60hz Canada 240V-60hz 220-240 V / 50-60 Hz Marketing Code Wash Position H V This identifies which version of production the unit is. Horizontal Vertical Feature Content 6800 ©2003 Maytag Appliances Company 16022808 Rev.
General Information 10 16022808 Rev.
General Information 5 ©2003 Maytag Appliances Company 16022808 Rev.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires g power. Maytag Neptune™ TL FAV6800AW Washer Diagnostic Code table follows later in this document. Will Not Start • Plug cord into live electrical outlet. • Check fuse or reset circuit breaker to outlet. • Close lid and push the START/PAUSE button to start washer. The START/PAUSE LED should change from flashing to on continuously.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Excessive m otion was detected in spin (dc or L L) R un Q uick Spin Test with an em pty tub to check T ub D isplacem ent Sensor and M achine Control Board. • C heck for restricted drain system . • Perform Motor and Motor C on trol Test. W ill Not Lock • Lid not all the way closed or not properly aligned.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. 4) 5) 6) 7) Spin to index speed 350 rpm and hold for 6 seconds. 5. Warm softener fill: Energize cold water and fabric Spin to index speed 550 rpm and hold for 6 seconds. softener valves until medium level is reached. Spin to index speed 700 rpm and hold for 6 seconds.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. 8. If motor does not run: Check for 120 VAC at the This test turns on a specified output after a key press. motor control board harness between L1 and Neutral. Pressing the Super Wash key again cancels the test. See Illustration (Display shows in). While in Service Mode press the following key to check respective function.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. *Note: Function may not occur for up to 20 seconds. While in the Board Output Test, the Quick Wash LED is always ON. When the Neptune TL is plugged in, the Machine Control Board will check the lid latch mechanism every 20 seconds.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Diag. Description Code 18 Detected lid lock switch open during cycle when not expected. 22 Detected lid switch open during cycle (when not paused).
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Torque Specifications Continued Spinner Support Shaft Nut 64-80 ft. lbs. Special wrench required. Component Diagnostics NOTE: Unplug lower harness connector under console and test from wire insertion side.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Titan LED Washer Control Board Inputs Table Description Item Water Valve Thermistor Power Cord Voltage Input type Input to Where 0 - 3.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Trouble Shooting ! WARNING To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless testing requires it. Maytag Neptune™ TL FAV9800AW Washer Diagnostic Code table follows later in this document. Will Not Start • Plug cord into live electrical outlet.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. • • • • • • • • • Perform Motor and Motor Control Test.Will Not Lock Lid not all the way closed or not properly aligned. Check electrical connections at lock assemblies, machine control board, and Motor Control Board. Magnet missing. (Located on the back side of dispenser assembly inner lid, front Left corner).
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Enter / Exit Service Mode To enter Service Mode press the Help and Back keys for three seconds or until the control beeps. The motor speed will be displayed when started (motor not running display will be 0). Diagnostic codes will be shown and the System Check or Service utility can be started.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Hold Quick Spin Test If the Hold at this step option is selected during the Quick Spin test, the machine will hold at the next highest index speed for up to 30 minutes. Note: When the Neptune TL is plugged in, the Machine Control Board will check the lid latch mechanism every 20 seconds.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Service Cycle This will be a quick check of all systems. 1. Lid locks. 2. Press Start\Pause. 3. Lid unlocks. 4. Open lid. 5. Close lid. 6. Press Start\Pause. 7. Lid locks. 8. Cold water bleach fill. 9. Bleach fill. Advance to next step if water is not connected to machine. 10. Tumble using 48 rpm tumble for 10 seconds. 11. Hot fill.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Diag. Description Code Diagnostic Codes Diag. Description Code Continuous unbalanced circuit. Out 5 of balance circuit 6 8 10 11 15 16 17 26 Trigger See section for unbal. loads. (During spin only) Locked rotor Locked is still locked Rotor forcing after 10 a shut down. attempts.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Spinner Support Shaft Nut 64-80 ft. lbs. Special wrench required. and resume normal operations. Pressing the Off key will completely exit Service Mode. If a cycle is running, cancel the cycle. Pressing the Start/Pause key while running a test will pause the individual test, while remaining in Service Mode.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Component Diagnostics NOTE: Unplug lower harness connector under console and test from wire insertion side.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Titan LED Washer Control Board Inputs Table Description Item Water Valve Thermistor Power Cord Voltage Input type Input to Where 0 - 3.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Console Removal 1. Disconnect power supply to unit. 2. Remove 3 T-15 Torx screws from back Console Cover. 3. Separate Back Panel from Console. 4. Press the right side of the console and slightly rotate forward to disengage the two side hooks; the back panel may need to be held away from the console. Slide the entire console to the right to remove. 5.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 6. Disconnect the remaining harness connectors. 7. Remove two T –15 Torx screws, attaching Control Board to Console. 9. Main Wiring Harness Separates at plug, allowing Console to be completely removed. 8. Slide Control Board up and to the left to disengage tabs locking the right side in place. ©2003 Maytag Appliances Company 16022808 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Lid Disassembly/Removal 1. Disconnect power supply to unit. 2. Remove Detergent Dispenser by inserting a quarter to release catch. Pull Dispenser out and down. 5. Remove Outer Lid by releasing catch in back corner on either side. 3. Remove Inner panel, by pulling the bottom out on the left and right sides.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Top Cover Removal 1. Disconnect power supply to unit. 2. Insert a plastic putty knife in line with the lid seam and push in to release catches on the left and right side. Top cover is hinged at the rear. Bleach/Softener Dispenser Removal 1. Disconnect power supply to unit. 2.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Lid Lock/Reed Switch Removal 4. Remove Dispenser Housing by lifting Top Cover. 5. Depress Housing wall to release catch from Top Cover. 1. Disconnect power supply to unit. 2. Lift Top Cover. 3. Disconnect wiring harness to Lid Lock. Catch 4. Remove 1/4” Hex screw attaching Lid Lock to Top Cover. 6. Pull Housing away from Top Cover. 5.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 5. Remove screw attaching Water Valve to Top Cover. Inlet Water Valve Removal 1. Disconnect power supply to unit. 2. Remove water lines to the back of washer. 7. Pry up on the right side vapor seal flange while sliding the valve to the right to release it from the top cover. 3. Lift Top Cover. 4. Remove wire harness from Water Valve. 8.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 9. Remove wire harness from valve right and left solenoid. 10.Remove hose clamp. 4. Remove screw attaching valve assembly to Top Cover. 11. Vapor Shield slides off Water Valve. NOTE: When replacing Water Valve grease terminal according to instructions. Grease is provided with kit. 5. Remove hose clamp.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Tub Cover Removal 1. Disconnect power supply to unit. 2. Lift Top Cover. 4. Press down on Tub Cover while lifting up on latches. Tumbler Removal 1. Disconnect power supply to unit. 2. Lift lid. 3. Rotate inner tub until arrow formed in Stainless Steel points to the back of the machine. 5.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 6. Tip Tumbler Assembly forward and pull up to remove. Tumbler Assembly may need to be rocked back and forth to free it from bearing surface. Pull IMPORTANT: Right and left Tumbler Assemblies are not the same, and should not be reversed. Identify the correct Tumbler by looking at the back for an “L” or “R” molded into the plastic.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING NOTE: Teeth On Journal Lock Into The Tumbler To Prevent Rotation. BACK LEFT RIGHT Left Timing Mark Note: Arrow Direction for the Left and Right Timing Marks. The point of the triangle on the right Tumbler must align between the 2 points of the left Tumbler along the base of the triangle.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 7. When installing Transmission align arrow on Spin ner Support with arrow on Transmission Housing. 8. Tighten Transmission mounting bolts in a cross pattern. Seat the bolt to the Transmission Housing and then snug bolt down. 5. Lift out Tumbler Bearing. Transmission/O-Ring Seal Removal 1. 2. 3. 4. 5. Disconnect power supply to unit. Lift lid.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING NOTE: Remove and replace one Strut Assembly at a time. Allow Tub to hang with one Rear Strut Assembly while making repairs. 4. Lift suspended tub assembly and swing Strut through opening into tub mounting slot. Tub Displacement Sensor Removal 1. Disconnect power supply to unit. 2. Lift Top Cover. 3. Remove Front Panel.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Strain Relief’s Press Tab to Release Slide Slide 4. Release locking tab and slide sensor to release. NOTE: When installing a new Tub DisplacementSensor, apply a small amount of grease provided with the new Tub Displacement Sensor to the terminal area. Slide the wire harness connector onto the sensor. Reroute wires through wire clips and strain relief’s.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Front Strut Removal 1. 2. 3. 4. 5. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Remove Tub Displacement Sensor. Raise washer off floor. 8. Remove 3/8" lock nut on bottom of strut while holding white collar nut. 6. Use a 4"x4" wood block or equivalent to support tub. 7. Remove strut ball from tub socket.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 9. Remove nut, washer, and isolator from below and lift out strut. NOTE: When replacing the strut, replace them one at a time, making sure the nut below the base is tightened for the proper compression of the strut isolator. This should be done prior to placing the strut rod into the socket on the tub. 8. Lift Drain Pump away from washer base and remove.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Spinner Removal 1. 2. 3. 4. 6. 7. 8. 9. BACK Disconnect power supply to unit. Lift Top Cover. Remove Outer Tub Cover. Remove left and right Tumblers. Remove left and right Tumbler Bearings. Remove 4 Transmission mounting bolts. Lift Transmission Assembly from washer. Remove 6 Spinner mounting bolts.
Disassembly Procedures ! WARNING 7. Remove left and right Tumbler Bearings. 8. Remove 4 Transmission mounting bolts. 9. Lift Transmission Assembly from washer. 10.Lock Spinner position with Short extension. 11. Remove 6 Spinner mounting bolts. 12.Lift Spinner From Washer. 13.Remove Drain Pump Hose From Outer Tub. 14.Unplug Motor Harness from Motor. 15.Remove Motor Harness Strain Relief attached to Outer Tub.
Disassembly Procedures ! 6. 7. 8. 9. To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Remove Drive Belt. Remove tension bolt. Lift Motor to clear pivot shaft from tub mount. Remove Motor. Heater Assembly Removal (Heater Not included on all models. Non heater models see note.) Drive Belt Removal 1. 2. 3. 4. Disconnect power supply to unit. Lift Top Cover. Remove Front Panel. Roll Drive Belt off Pulley. (Do not loosen motor bolts).
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 6. Slide Motor Control between Motor and Strut. Spinner Support Removal BACK LEFT RIGHT 7. Release the locking tabs to remove cover. BACK LEFT RIGHT 1. Disconnect power supply to unit. 2. Lift Top Cover. 3. Remove Front Panel. 4. Remove cabinet Corner Supports. 5. Remove Outer Tub Cover. 6. Remove left and right Tumblers. 7.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 25.Insert wrench handle in shaft with graphic facing up. Make sure the handle is fully seated on the shaft and turn clockwise. BACK BACK LEFT LEFT 27. Insert the sleeve into the seal and press. 26.Lift out Spinner Support. BACK LEFT NOTE: The sleeve from the seal can come out on the Spinner Support Shaft. If Spinner Support is reinstalled, remove the seal sleeve.
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