Service This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person.
Important Information Important Notices for Servicers and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service.
Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Troubleshooting Troubleshooting General Symptoms .........................
Important Safety Information ! WARNING To avoid risk of fire, electric shock, serious injury, or death when using your dryer, follow these basic precautions: 1. Read all instructions before using dryer. 2. Install dryer according to Installation Instructions. Refer to the Grounding Instructions in the Installation Instructions for proper grounding of the dryer. 3.
Important Safety Information Electrical Service Information Electrical Dryers • 240 VAC, 60 Hz, 30 Amps, 3–wire or 4–wire installations Gas Dryers • 120 VAC, 60 Hz, 15 Amps, 3–wire installations ! WARNING To reduce the risk of fire and exposure to combustion gases, the dryer MUST be exhausted to the outdoors. DO NOT exhaust dryer air into a window well, gas vent, chimney or enclosed, unventilated area, such as an attic, wall, ceiling, crawl space under a building or concealed space of a building.
Important Safety Information Gas Connection Information ! WARNING To avoid death, personal injury or property damage, from fire or explosion, information in this manual must be followed exactly. Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. WHAT TO DO IF YOU SMELL GAS • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building.
Important Safety Information ©2005 Maytag Services 16025911 Rev.
General Information Service Model Identification Complete registration card and promptly return. If registration card is missing: • For Maytag product call 1-800-688-9900 or visit the Web Site at www.maytag.com • For product in Canada call 1-866-587-2002 or visit the Web Sites at www.maytag.com or www.jennair.com When contacting provide product information located on rating plate.
General Information 27” Dryer Nomenclature M D E 9 7 0 0 A Y W Color Brand M W M Maytag Product Type DE Dryer Electric DG Dryer Gas Listing W Y Z Y 120V-60hz 240V-60hz Canada 240V-60hz 220-240 V / 50-60 Hz Marketing Code Feature Content 9700 White Platinum This identifies which version of production the unit is. Feature Package Troubleshooting Guide is Located on the back of the unit. ©2005 Maytag Services 16025911 Rev.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Place dryer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear panel. Will Not Run Will not start or run: • All wires are hooked up to their corresponding terminals. • Dryer is plugged in. • Blown fuse or circuit breaker. • Door switch functional...door closed.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Troubleshooting the electronic control circuit: • Check for miswiring of the electrical connector at the electronic control board. Noisy and/Or Vibration • Thumping Check for loose tumbler baffle, rear tumbler roller(s) worn or misaligned, out-of-round tumbler or high weld seam on tumbler.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. LED/Switch Check While in Service Mode, pressing the Chime and Wrinkle Prevent keys for 3 seconds, will start a LED/Switch Test. To exit the test at any point, press the same keys again for 3 seconds or press the OFF key to exit Service Mode.
Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Code 8 10 Description Trigger Action Taken Stuck Key A key is sensed to be pressed more than 75 seconds, the key shall be assumed to be stuck. Run membrane pad check and replace console w/membrane pad if necessary.
Component Testing Information ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Illustration Component Thermistor Door Switch Light Belt Switch Motor Thermostat 185°F/85°C 25A Hi Limit 210°F/99°C 25A Thermal Cut Off Heater Element 14 Test Procedure Unplug harness connector and test from wire insertion side.
Component Testing Information ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Illustration Component Sensor Bars Test Procedure Unplug harness connector and test from wire insertion side. Pin #4 to Pin # 5 of CN6 Results Infinity dry load 190ohms ± 10% wet load Radiant Sensor Unplug connectors and test sensor terminals. Closed TH2 Safety Thermostat Unplug connectors and test Thermostat terminals.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Door Reversal/Disassembly 1. Disconnect power supply to unit. 2. Remove four screws and Door Strike. 6. Remove Inner Panel. 3. Remove two screws attaching Door Hinge. 7. Remove Gasket. 4. Install Door and Strike on opposite sides or continue with Door disassembly. 5. Remove screws around perimeter of Door Inner Panel. 16 16025911 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Interior Light 8. Remove Inner Door Glass. 1. Disconnect power supply to unit. 2. Remove Lens screw and Lens. Bulb is a screw in base 10W 120V AC. 9. Remove outer door viewing panel. Insert screwdriver in slot to disengage latch. Top Removal 1. Disconnect power supply to unit. 2. Remove 2 10mm screws from dryer back. 3.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Console Removal 1. Disconnect power supply to unit. 2. Remove Top Cover. 3. Remove two screws mounting the Heater PCB Board. 4. Disconnect the black and white connectors. Drum Baffle Removal 1. Disconnect power supply to unit. 2. Remove Top Cover. 3. Remove four screws located at the sound dampening seem. 5. Remove four screws attaching Console to washer.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 6. Rotate Console down and remove from dryer. Front Panel Removal 1. 2. 3. 4. Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove four screws attaching Front Panel to dryer. 5. Remove two screws in the door area. Heater Assembly Removal 6. Pull Front Panel forward and disconnect the Interior Light harness. 1. 2. 3. 4. 5.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 6. Slide Heater Assembly out the front of dryer.. 8. Reinstall by aligning the tabs on the back bulkhead with the notches in the Heater Assembly . 7. Remove the wiring terminals from the Heater Assembly. 20 16025911 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Front Bulkhead Removal 1. 2. 3. 4. 5. Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Remove screws retaining Console Back Cover. 6. Disconnect Interior Light wiring harness. 8. Remove four Bulkhead retaining screws 7. Disconnect Moisture Sensor wiring harness. ©2005 Maytag Services 16025911 Rev.
Disassembly Procedures ! WARNING 9. Lift Bulkhead from Cabinet and remove. To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. 6. Remove sensor attachment screw. Belt Removal 1. 2. 3. 4. 5. Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Remove belt from Idler Pulley Moisture Sensor Removal 1. 2. 3. 4. 5. 22 Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING Drum Removal 1. 2. 3. 4. 5. 6. 7. 8. Pull Idler Pulley Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Remove Console Back Cover. Remove Front Bulkhead. Remove belt from Idler Pulley. Grasp the Drum with one hand and the belt with the other. Lift the Drum and slide out the front.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 10.Remove the blower attachment screw under the Thermistor. 11. Remove two screws attaching the motor bracket to the base. 9. Removed the screw at the bottom of the blower housing. 24 16025911 Rev.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 12.Disconnect the Motor wire harness and the two wires to the belt switch. 13.Slide the Motor Blower Assembly toward the heater and lift to disengage the tabs on the motor from the slots in the base. NOTE: A wrench can be placed on both ends of the Motor Output Shaft. 15.Remove Blower Wheel. 14.Remove the 14mm nut securing the blower wheel to the shaft.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING 17.Remove the three screws securing the blower housing to the motor bracket . Rear Bulkhead Removal 1. 2. 3. 4. 5. 6. 7. 8. Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Remove Console Back Cover. Remove Belt from Idler Pulley. Remove Drum. Remove 7 screws from the back. 18.
Disassembly Procedures ! WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. Rear Roller Removal 1. Disconnect power supply to unit. 2. Remove Rear Bulkhead. 3. Remove Roller Keeper and nut. Gas Model Disassembly Igniter Removal 1. 2. 3. 4. 5. ©2005 Maytag Services Disconnect power supply to unit. Remove Top Cover. Remove Console. Remove Front Panel. Loosen the single screw attaching the igniter to the Burner Assembly.
Disassembly Procedures ! To avoid risk of electrical shock, personal injury or death; disconnect power to unit before servicing. WARNING ! WARNING To avoid risk of personal injury or death; shut off gas supply to unit before servicing Burner Assembly. NOTE: The Igniter Bar is fragile. Be careful not to damage Igniter when removing Burner Assembly. Burner Removal 1. Disconnect power supply to unit. 2. Shut off gas supply. 3. Disconnect gas line. 5.
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Appendix B 42 16025911 Rev.
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