Specifications

12 16023430 Rev. 0 ©2004 Maytag Services
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Manual packed behind Toe Panel.
• Perform Board Output Test. Check door lock
system. See Technical Sheet or Mini Manual packed
behind Toe Panel.
• Check electrical connections at lock switch assembly
and Machine Control Board (CN2).
Will Not Unlock
• Push door closed to make sure nothing from inside
is pressing against it, which may keep it from
unlocking.
• Display shows
LO
. Press
Off
,
Start/Pause
or unplug
washer. Door will unlock after 3 minutes.
• Door locked from water level too high. Opening door
will result in water draining from door opening.
• Place washer into Service Mode. See Technical
Sheet or Mini Manual packed behind Toe Panel.
• Perform
Board Output Test
. See Technical Sheet
or Mini Manual packed behind Toe Panel. Check
door lock system for loose connections.
Will Not Drain
• Check for restricted drain system.
• In cold climates check for frozen drain hose.
• Check for 120 VAC at the Drain Pump when a spin
cycle is selected.
• Check pump motor winding resistance. (14.2 ohms)
• Check that the machine control correctly senses the
water level in the washer. See
Board Input Test
.
See Technical Sheet or Mini Manual packed behind
Toe Panel.
• Go to
Board Output Test
and perform Pump out
test. See Technical Sheet or Mini Manual packed
behind Toe Panel.
• Check the Machine Control Board connections at
CN3 (Pin 1) for the pump and relay (Pin 2).
• Should see 110-120VAC.
• Check tub to pump hose for twist in hose.
Wrong Water Temperature
• Check that both faucets are turned on fully.
• Make sure water heater is set to deliver a minimum
of 120°F (49°C) hot water at the tap. Also check
water heater capacity and recovery rate.
• If the water heater is located a long distance from
washer, the water line may need to be purged prior
to starting wash cycle.
• Too Hot/Too Cold: This washer uses a reduced
amount of water, while the control board meters the
incoming flow to regulate the actual temperature of
the water in the tub. This may appear to be
significantly warmer/cooler than expected.
• Make sure the temperature selection is correct.
• Disconnect inlet hoses from the Water Valve and
clean the valve screens of any debris.
Noisy and/or Vibration/Walking
• Check if the washer was properly leveled and the
locking nuts are securely tightened up against the
base frame of the washer.
• Check and determine all five of the shipping bolts
and spacers have been fully removed from the rear
panel of the washer.
• Check for proper load size and distribution. If clothes
load is too small, add a few towels to balance the
clothes load better.
• Check the tightness of the rear pulley bolt. Tighten if
necessary.
• Clean floor and bottom side of washer feet.
Rubber Feet Leaving Marks on Floor
• Use a pencil eraser to remove mark.
• Walk washer into location, do not drag.
Additive Cups Full of Water
• Small amount of water in bottom of additive cups is
normal.
• Remove and wash Dispenser Tray, removable Cup,
and Rinse Cap.
• Level washer.
Buttons do not Respond
• Options cannot be changed while cycle is running.
Press
Start/Pause
once to pause cycle while making
selections. Press
Start/Pause
again to restart
washer.
• Child Lock feature has been selected. To disable
feature press and hold
Chime
and
Delay Start
simultaneously until a beep is heard.
• When display shows "End", only the Power Off
button will function. Press
Power Off
and make new
cycle selections.
2
1