Warranty

Warranty Coverage
Product Group
• Maxx Cold
Retail Limited Warranty
THE LEGACY COMPANIES (TLC) warrants to each Retail Buyer that its products be free from defects in materials and
workmanship for the period specified below. THE LEGACY COMPANIES obligation under this warranty shall be limited to
repairing or replacing, at its option, any part or product found to be defective within the specified warranty period.
All Models– 1 Year Parts & 1 Year On-site Labor*
Notes:
* Warranty subject to verification by The Legacy Companies
Warranty Claims
Warranty claims can be made by calling 1-877-368-2797 during normal business hours between 8:30am and 5:30pm Eastern,
Monday thru Friday excluding Weekends and Holidays. Emergency warranty service claims can be made after hours, weekends
and holidays by dialing 1-877-368-2797 and following the automated prompts. All claims must include: make, model number,
serial number, proof of purchase (dated receipt), date of installation, retail store where purchased and all pertinent information
supporting the claim prior to the issuance of a warranty claim number. At the time of a warranty claim, should on-site service
be necessary, a service company will be dispatched to the location to facilitate repairs covering labor (during normal business
hours, premium or overtime service is not included) and travel up to 50 miles from location. If during the warranty event the on-
site technician determines the issue to be the result of improper installation, misuse, abuse, or requires adjustments and/or
calibration, the end user will become responsible for any charges brought forth by the service company. Should on-site service
not be required, an RMA (Return Merchandise Authorization) may be issued. The issuance of an RMA requires the end user
provide adequate packaging and shipping including the cost of freight to the Service Center for disposition. Should a
replacement unit be necessary, it will be at the sole discretion of Management and a new or refurbished unit will be provided.
The cost to repair or replace the item including the cost to ship the unit back to the end user will be covered as a part of the
warranty.
Product Returns
Product returned without our RMA or to the retailer under the auspices of warranty, freight damage or other, prior to the
review and authorization Management with the expectation of receiving a credit and/or payment for the same, is strictly
prohibited and will become the sole responsibility of the party authorizing the transaction.