Product Manual

Gentech Industries PTY LTD require satisfactory proof of purchase before providing a remedy
under the Australian Consumer Law.
DAMAGED IN TRANSIT
Please do not sign for the delivery of goods that are obviously damaged. If damage is only
found upon unpacking then please contact the store that fulfilled your order as soon as
possible. Store contact details can be found on your order confirmation email. They will then
arrange for the goods to be collected and a refund or replacement item sent out to you.
Alternatively, please take the items to your nearest store where they will be able to help you.
NOT AS ADVERTSIED /INCORRECT ITEM
If your order arrives and it’s not what you ordered, please contact either the store the order
came from or on the online support team at [e-mail]
FAULTY PRODUCT
Please contact the store that fulfilled your order. Store contact details can be found on your
order confirmation email. The store will need to assess whether the fault is a major or minor
fault and will either arrange for the product to be repaired or replace. Some manufacturers
require us to send fault items to them for assessment before we can give you a replacement.
CHANGE OF MIND
Changed your mind? Don’t worry. You’ve got 30 days to get your order back to the store it was
sent from and provided its un-used we’ll give you a refund minus the costs of any shipping.
VALID RECEIPT
A copy of your in-store purchase receipt or online order confirmation email is required for any
return. If returning your product to store please ensure you take a copy with you.