Product Manual

71
Where an item is damaged through misuse or abnormal use,
the manufacturer cannot provide a refund, exchange or repair.
Gentech Industries PTY LTD require satisfactory proof of
purchase before providing a remedy under the Australian
Consumer Law.
DAMAGED IN TRANSIT
Please do not sign for the delivery of goods that are obviously
damaged. If damage is only found upon unpacking then please
contact the store that fulfilled your order as soon as possible.
Store contact details can be found on your order confirmation
email. They will then arrange for the goods to be collected and
a refund or replacement item sent out to you. Alternatively,
please take the items to your nearest store where they will be
able to help you.
NOT AS ADVERTSIED /INCORRECT ITEM
If your order arrives and it’s not what you ordered, please
contact either the store the order came from or on the online
support team at [e-mail].