User Manual

(d) In the event that information provided by the Consumers are inadequate, SolaX

reserves the right to reject their requests for replacing the goods.

4. Procedures after submitting a warranty claim

SolaX’s responsibilities

(a) Upon receipt of a warranty claim, Solax will attempt to solve the issues with the

consumer’s assistance.

(b) If the issue persists after attempts to solve it with the consumer’s assistance, SolaX

will provide a case number to the consumer. This number shall be used in reference for

all communications regarding the claim.

goods to be faulty, the installer must provide the required information specified at clause

3(b) to Solax or to the Consumer for provision to Solax. Solax will then dispatch the

replacement goods within seven (7) working days to the consumer’s nominated

address or the installer’s address.

(d) Within ten (10) working days of the receipt of the replaced goods, the

Consumer/Installer must return the alleged faulty goods in the same packaging material

as the replacement goods to SolaX.

(e) The replacement goods will assume the remaining warranty period for the original

purchased goods.

5. Installer’s responsibilities

(a) A qualified installer must be available for the replacement of the faulty goods and

re-commissioning.

(b) In the event of an equipment failure or fault, it is the responsibility of the installer to

work directly with the SolaX Power Service Center in order to limit the replacement of

non-faulty equipment.

must provide the required information in clause 3(b) to SolaX and create a case number

for the faulty goods.