User Manual

3
3. Warranty Claim
(a) Subject to the terms and conditions of this warranty, any goods qualifying for
replacement within the warranty period will be replaced with a new or refurbished
product.
(b) For a replacement to be effected under this agreement, the following information
and documents must be provided to SolaX upon request:
(i) The model of the goods;
(ii) The serial number of the goods;
(iii) Failure code;
(iv) Failure details;
(v) Copy of original purchase invoice;
(vi) Valid warranty certificate;
(vii) Detailed information about the entire systems (eg. System
schematic); And
(viii) Any documents of previous claims, repairs or replacement (if applicable).
(c) Consumers and/or installers must contact the SolaX Power Service Center to make
a request to replace the goods under the warranty. A standard path to ticket resolution is
typically within 7 working days (service tech or part dispatched). The contact details are
as follows:
Emails:
[e-mail] (Australia & New Zealand)
[e-mail] (Europe)
[e-mail] (UK)
[e-mail] (USA)
[e-mail] (Other Countries)