User guide

E-DOC-CTC-20090618-0005 v1.0

9 Troubleshooting

Introduction

This chapter suggests solutions for problems you may encounter while installing, configuring or using your

Thomson Gateway.

If the suggestions do not resolve the problem, look at the support pages on www.thomson

.net or contact

your service provider.

Topics

This chapter describes the following topics:

Topic Page

Setup Troubleshooting 78

General Thomson Gateway Troubleshooting 79

Voice over IP Troubleshooting 82

Reset to Factory Defaults 83