THOMSON TG784n Wireless-n Multi-Service VoIP ADSL2+ Gateway Setup and User Guide
THOMSON TG784n Setup and User Guide
Copyright Copyright ©1999-2010 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Before you start .............................................................................................. 4 1.1.1 DSL Requirements.................................................................................................................................. 5 1.1.2 Connection Requirements ...........
Contents ii 4.3 Telephony Services ....................................................................................... 40 4.3.1 Services supported by Your Service Provider ................................................................................... 41 4.3.2 Activating a Telephony Service on your Thomson Gateway ........................................................... 42 4.3.3 Using Telephony Services .....................................................................................
Contents 9.4 Wireless Connection Troubleshooting .......................................................... 81 9.5 Voice over IP Troubleshooting...................................................................... 82 9.6 Reset to Factory Defaults ............................................................................. 83 E-DOC-CTC-20090618-0005 v1.
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About this Setup and User Guide About this Setup and User Guide Used Symbols A note provides additional information about a topic. A caution warns you about potential problems or specific precautions that need to be taken. Terminology Generally, the THOMSON TG784n will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.
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1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. Main features As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway.
1 Installation 1.1 Before you start User-specific requirements You can use your Thomson Gateway as: DSL Gateway: The Thomson Gateway is connected to the DSL network of your service provider and brings the Internet to your home. DSL Thomson Gateway To use the Thomson Gateway in this setup, make sure that the requirements in “1.1.1 DSL Requirements” on page 5 are met. Home Router: The Thomson Gateway is placed behind your another gateway or modem.
1 Installation 1.1.1 DSL Requirements Applicability This section is only applicable if you are using your Thomson Gateway as DSL gateway. For more information, see “User-specific requirements” on page 4. DSL Service The DSL service must be activated on your telephone line by your service provider.
1 Installation How do I know if my Thomson Gateway has an integrated filter? Thomson Gateways: With an integrated filter have no PSTN port on their back panel. Without integrated filter have a PSTN port on their back panel. PSTN Here you will have to put a filters/splitter between the telephone outlet and your Thomson Gateway. 6 E-DOC-CTC-20090618-0005 v1.
1 Installation 1.1.2 Connection Requirements Wireless connection If you want to connect your computer using a wireless connection, you will need a WiFi-certified wireless client adapter for each computer you want to connect wirelessly. Wired connection If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC).
1 Installation 1.2 Installing your Thomson Gateway Warning Do not plug in any cables or connect any devices until you are instructed to do so. Installation methods There two ways to set up your Thomson Gateway: 8 Guided Installation The Setup wizard included on the Setup CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.
1 Installation 1.2.1 Guided Installation Requirements Your computer must run one of the following operating systems: Microsoft Windows 7 or higher Microsoft Windows 7 x64 or higher Microsoft Windows Vista (SP1) or higher Microsoft Windows Vista x64 (SP1) or higher Microsoft Windows XP SP2 or higher Microsoft Windows XP x64 SP1 or higher Microsoft Windows 2000 SP4 Mac OS X 10.4 (Tiger) Mac OS X 10.5 (Leopard) If you are using another operating system, use the Manual Installation.
1 Installation CD menu On the CD Menu, you can click: Initial Setup to connect your computer to the Thomson Gateway and configure it. Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway. If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be reconfigured from scratch. All your current settings will be lost. If you only want to make small changes to your configuration (e.g.
1 Installation 1.2.2 Manual Installation Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser. Procedure Proceed as follows: 1 Connect the Thomson Gateway to your broadband service. 2 Power on the Thomson Gateway. 3 Connect your computer to the Thomson Gateway. 4 Configure the Thomson Gateway. This is described in the sections below.
1 Installation 3 Plug the other end into the Ethernet port of your Internet gateway/modem. The WAN port can only be used to connect your Thomson Gateway to an Internet gateway/modem. You can not use it to connect your computer to the Thomson Gateway. Power on the Thomson Gateway Proceed as follows: 1 Connect the power cord to the Thomson Gateway’s power port. 2 Plug the other end into an electrical outlet. 3 Push the power button to turn on the Thomson Gateway.
1 Installation 1.3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue. Manual Installation Setting up a wireless connections For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless Access” on page 25.
1 Installation 1.4 Connecting a Computer Using the Ethernet Cable Requirements Both your computer and Thomson Gateway must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Ethernet cable In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 16 Thomson Gateway GUI 21 Backing Up/Restoring your Configuration 24 E-DOC-CTC-20090618-0005 v1.
2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: 16 Status LEDs WPS Button LED Ethernet LEDs E-DOC-CTC-20090618-0005 v1.
2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device.
2 Thomson Gateway Basics Phone LED Colour State Description Green Solid on VoIP service up Blinking VoIP activity Off VoIP service down Broadband LED Colour State Description Green Solid on DSL line synchronised Blinking Pending DSL line synchronisation Off No DSL line Internet LED Colour State Description Green Solid on Internet connectivity, no activity Blinking Internet activity Solid on Internet connection setup failed Red Off 18 No Internet connection E-DOC-CTC-2009061
2 Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network. For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 26. WPS Button LED Colour State Description Green Solid On Client successfully registered via WPS Orange Blinking WPS registration ongoing Red Blinking Error occurred E-DOC-CTC-20090618-0005 v1.
2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). 20 LED Status Description Off No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port E-DOC-CTC-20090618-0005 v1.
2 Thomson Gateway Basics 2.2 Thomson Gateway GUI Introduction The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser. Requirements JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser. Accessing the Thomson Gateway GUI Proceed as follows: 1 Open your web browser. 2 Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.
2 Thomson Gateway Basics Components All the pages contain following components: 2 3 4 5 1 6 7 Label Description 1 Menu 2 Language bar 3 Login section 4 Navigation bar 5 Notification area 6 Content pane 7 Tasks Menu The menu consists of the following menu items: 22 Home: Allows you to go back to the home page. Thomson Gateway: Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections.
2 Thomson Gateway Basics Language bar The language bar allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available. Login section In this section you can see the current user name. By clicking the user name, you can: Change your password. Switch to another user. Navigation bar The location bar displays your current position on the Thomson Gateway GUI.
2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Thomson Gateway menu, click Configuration. 3 In the Pick a task list, click Save or Restore Configuration.
3 Wireless Access 3 Wireless Access Introduction With the built-in wireless access point you do no longer need a cable connection between your computer and your Thomson Gateway. What you need to set up a wireless network To set up a wireless network, you need the following components: A Wireless Access Point (integrated into your Thomson Gateway) A Wireless client Wireless Access Point You can consider the wireless access point as the heart of your wireless network.
3 Wireless Access 3.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all your wireless settings (network name, wireless key, encryption type). Requirements Your wireless client must support WPS. Check the documentation of your wireless client for this. Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption.
3 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button LED is blinking orange when you start WPS on your wireless client. Troubleshooting If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 28. E-DOC-CTC-20090618-0005 v1.
3 Wireless Access 3.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomson Gateway, i.e.: The Network Name (SSID) The wireless key What Network Name (SSID) is my Thomson Gateway using? If you did not change the SSID manually, your Thomson Gateway uses the Network Name that is printed on the bottom panel label of your Thomson Gateway.
3 Wireless Access 3.3 Securing Your Wireless Connection Introduction By using encryption, you can protect the wireless communication between the wireless clients and your Thomson Gateway with a wireless key. This way, only clients which use the correct Network Name (SSID) and wireless key can connect to your network. Encryption types Over the years a number of encryption types have been developed.
3 Wireless Access 3.3.1 Configuring WPA-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on page 29: 1 Select Use WPA-PSK Encryption. 2 In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. For example: MyKey123 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. 3 In the WPA-PSK Version list, click the WPA-version of your choice.
3 Wireless Access 3.3.2 Configuring WEP Encryption Warning Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these settings. Only use WEP if you have wireless clients that do not support any higher encryption levels. Procedure Continuing from “Configuring the wireless encryption” on page 29: 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security).
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4 Telephony 4 Telephony Voice over IP (VoIP) VoIP is a technology in which telephone calls are made over the Internet. This allows you to save on communication costs, especially for long-distance calls. The expensive solution To be able to make your phone calls over the Internet you could: Buy an IP phone. These IP phones are special phones that you can connect to your Internet Gateway. Install VoIP software on your computer and make your phone calls via your computer.
4 Telephony 4.1 Setting Up Your Telephone Network Procedure To set up your Thomson Gateway successfully, you must follow the following steps: 34 1 Connect your traditional phone(s) or fax to the green Phone port(s) on the Thomson Gateway’s back panel. 2 Connect your Thomson Gateway to the traditional network. For more information, see “4.1.1 Connection to the Traditional Telephone Network” on page 35. 3 Configure the VoIP service on your Thomson Gateway. For more information, see “4.1.
4 Telephony 4.1.1 Connection to the Traditional Telephone Network Combining VoIP with the traditional telephone network The Thomson Gateway allows you to use both the traditional telephone network (PSTN) as the VoIP network on the same device. This way, you can still make calls over the traditional network if the VoIP service is down (e.g. your Thomson Gateway is powered off).
4 Telephony 4.1.2 Configuring the Thomson Gateway VoIP Settings Introduction If you configured your Thomson Gateway using the Guided Installation, the VoIP settings may already be configured by the Setup wizard. If you choose to configure your Thomson Gateway manually or you still need to configure the VoIP settings, you can follow the procedure below.
4 Telephony Enter your VoIP account settings Proceed as follows: 1 In the Navigation bar, click Configure. 2 Under Service Configuration, select Enable Telephony. 3 Under Telephone Numbers, complete the following fields: SIP URI: The Uniform Resource Identifier (URI) of your SIP account (for example: 050579, john.doe,...). This is the telephone number that people have to dial to call you. Username: The user name of your VoIP account (for example: 050579, john.doe,...).
4 Telephony 38 5 Click Add. 6 Enter another URI, your user name and password. 7 Choose the phone port for which you want to use this telephone number. 8 Click Apply. E-DOC-CTC-20090618-0005 v1.
4 Telephony 4.2 Address Book Introduction The Address Book page is located on the Thomson Gateway GUI and allows you to: Store your contacts on the Thomson Gateway GUI. Initiate a call or send a message by clicking the phone number or e-mail address in the contact details. Accessing the Address Book page Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Address Book. 3 The Address Book page appears. Managing contacts To: Add a contact, click Add.
4 Telephony 4.3 Telephony Services Introduction Telephony services add extra functionality to your phone. For example: putting a call on hold, transferring calls,... Requirements Before you can use a service, it: 1 Must be supported by your service provider. For more information, see “4.3.1 Services supported by Your Service Provider” on page 41. 2 Must be activated on your Thomson Gateway. For more information, see “4.3.2 Activating a Telephony Service on your Thomson Gateway” on page 42.
4 Telephony 4.3.1 Services supported by Your Service Provider Procedure To see which services are supported by your provider: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Telephony. 3 In the Navigation bar, click Configure. 4 In the Pick a task list, click View Telephony Services. 5 Under Telephony Services, you can see the services that are supported by your provider. Activation If you want to use one of the supported services, make sure it is activated.
4 Telephony 4.3.2 Activating a Telephony Service on your Thomson Gateway How can I (de)activate a service on my Thomson Gateway? You can (de)activate services in two ways: Via (de)activation codes on your phone. Via the Thomson Gateway GUI. Activating a Telephony Service via Your Phone Where can I find the (de)activation codes? Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Telephony. 3 In the Navigation bar, click Configure.
4 Telephony 4.3.3 Using Telephony Services Introduction This section provides an overview of the functions that will be available if you activate one of the following services: Call Hold service Call Waiting service Conference Call (3 Party) service Call Transfer For more information on the other services, please contact your service provider. Call Hold service If the Call Hold service is activated, you can use the following functions: To... Press...
4 Telephony Call Waiting service If the Call Waiting service is activated, you can use the following functions: To... Press...
4 Telephony Call Transfer If the Call Transfer service is activated, you can use the following functions: To... Press... Transfer a call R, 4 Illustration A active on hold You E-DOC-CTC-20090618-0005 v1.
4 Telephony 4.4 Viewing Telephony Statistics Introduction The Telephony Statistics page on the Thomson Gateway GUI lists: Successful incoming calls. Missed incoming calls. Successful outgoing calls. Failed outgoing calls. Viewing the telephony statistics Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Telephony. 3 The Telephony page appears. On this page you can see an overview of your last calls.
5 Saving Energy with Your Thomson Gateway 5 Saving Energy with Your Thomson Gateway Code of Conduct v3 To prove its commitment to protect the environment, THOMSON has signed the Code of Conduct v3 (CoC v3), an agreement to reduce the power consumption of broadband devices. It provides rules for the power consumption in: Full power state: This is the normal operation mode of the device, where all functionality is enabled.
5 Saving Energy with Your Thomson Gateway Example: If we use the same example as in the previous section, you can see that the Thomson Gateway is now able to further reduce the power consumption in periods where there is less action required from the Thomson Gateway (for example: no wireless devices connected, low user traffic,...).
6 Sharing Content on your Thomson Gateway 6 Sharing Content on your Thomson Gateway Introduction The Thomson Gateway allows you to store your data on a centralised place in the network. This way you can share your files with everyone that is connected to your network. Requirements Your USB storage device must be formatted as FAT32. To format your device for FAT32, consult the help of your operating system. Make sure to make a copy of your data before you doing this.
6 Sharing Content on your Thomson Gateway 6.1 Using the Network File Server Introduction The Network Server allows you to share the content on your USB storage device with other devices that are connected to your Thomson Gateway network (mostly computers). These devices have read and write access to this USB device. Procedure To enable the Network File Server: 1 Browse to the Thomson Gateway GUI. 2 On the Tools menu, click Content Sharing. 3 In the Navigation bar, click Configure.
6 Sharing Content on your Thomson Gateway Accessing the shared content on Windows Proceed as follows: 1 Open Windows Explorer. 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: \\Thomson). If you did not provide a server name, type \\192.168.1.253. 3 All storage devices that are attached to your Thomson Gateway are listed as folders.
6 Sharing Content on your Thomson Gateway Accessing the shared content on Mac Proceed as follows: 1 On the Go menu, click Connect To Server. 2 The Connect To Server window appears. 3 In the Server Address box, type smb://, where is the Server Name you assigned to your USB storage device. So in our example we will type smb://Thomson. If you did not provide a server name, type smb://192.168.1.253. 4 The SMB Mount window appears.
6 Sharing Content on your Thomson Gateway 6.2 Using the UPnP AV Media Server UPnP AV protocol UPnP AV (AV stands for Audio and Video) is a protocol especially designed to share media files on your local network. UPnP AV network components A UPnP AV network consists of the following components: The UPnP Server is directly connected to your media files and makes them available on the network. In your network the Thomson Gateway will fulfil this role.
6 Sharing Content on your Thomson Gateway 6.3 Using the FTP Server Introduction The Thomson Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Via FTP you can download or upload all types of files both from your local network and the Internet. Setting up the FTP server Proceed as follows: 1 Protect your account with a password. 2 Enable the FTP Server and select the managed partition.
6 Sharing Content on your Thomson Gateway Result The Shared folder and its subfolders are now accessible using FTP. The other folders are not accessible via FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the Thomson Gateway network, you can also access the FTP server using its local address (192.168.1.253).
6 Sharing Content on your Thomson Gateway 6.4 Managing your Shared Content Managed Partition If you select your drive or partition as managed partition, users only have access to the following folders: Media Shared All other folders will be hidden from the user. These hidden folders are still on the USB storage device, but you can not access them. If you connected more than one USB storage device, those devices will also be hidden.
6 Sharing Content on your Thomson Gateway Setting up the managed partition Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Tools menu, click Content Sharing. 3 In the Navigation bar, click Configure. 4 Under List of connected disks, click the radio button next to the partition you want to configure as Managed Partition. 5 Click Apply. Result The Thomson Gateway creates following folders: Media: Use this folder to share your media files with others users on your network.
6 Sharing Content on your Thomson Gateway 6.5 Safely Removing your USB Storage Device Introduction If you just unplug your USB storage device from the Thomson Gateway you may loose your data. To avoid this you must first unmount your USB storage device. Unmounting your USB storage device Proceed as follows 58 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Content Sharing. 3 In the Navigation bar, click Configure. 4 Click Unmount.
7 Thomson Gateway Tools 7 Thomson Gateway Tools In this chapter In this chapter we will take a closer look at following features: Topic Page UPnP 60 Assigning a service (HTTP, FTP,...) to a Computer 66 Dynamic DNS 68 Feature availability Depending on the configuration offered by your service provider, some features may not be available on your Thomson Gateway. For more information, contact your service provider. E-DOC-CTC-20090618-0005 v1.
7 Thomson Gateway Tools 7.1 UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems The following operating systems support UPnP: Windows 7 Windows Vista Windows XP If your computer is running Windows XP, you first have to install the UPnP component. For more information, see “7.1.
7 Thomson Gateway Tools 7.1.1 Accessing Your Thomson Gateway with UPnP Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. 4 The Thomson Gateway GUI appears. Windows XP If you computer runs Windows XP: 1 Go to My Network Places.
7 Thomson Gateway Tools 7.1.2 Managing your Internet connection with UPnP Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX). 4 If you are currently: Connected to the Internet, click Disable to disconnect from the Internet. Not connected to the Internet, click Enable to connect to the Internet.
7 Thomson Gateway Tools 7.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway GUI you can: Enable/Disable UPnP. Enable/Disable Extended Security. Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Game & Application Sharing. 3 Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP. Clear the Use UPnP check box, to disable UPnP. 4 Click Apply.
7 Thomson Gateway Tools 7.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Click Add or Remove Programs. 3 The Add or Remove Programs window appears. Click Add/Remove Windows Components.
7 Thomson Gateway Tools Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the Windows taskbar, click Start. 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components.
7 Thomson Gateway Tools 7.2 Assigning a service (HTTP, FTP,...) to a Computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer were connected to the outside world. Issue When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he has to send this message.
7 Thomson Gateway Tools UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. For example, when you start a UPnP-enabled application on your computer, it will automatically create the necessary port mappings to this computer. For more information on UPnP, see “7.1 UPnP” on page 60.
7 Thomson Gateway Tools 7.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service provider. For example: www.dyndns.org www.no-ip.
8 Internet Security 8 Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall 70 Parental Control 71 E-DOC-CTC-20090618-0005 v1.
8 Internet Security 8.1 Firewall Introduction The Thomson Gateway comes with an integrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. Changing the security level Proceed as follows: 70 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Firewall. 3 The Firewall page appears. In the upper-right corner, click Configure.
8 Internet Security 8.2 Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can block web sites based on their address (for example www.porn.com).
8 Internet Security 3 4 In the Pick a task list, click Activate Web Filtering License. The Web Filtering Activation page appears. Under License Type, select: 30-days evaluation if you first want evaluate this feature. Standard if you have already purchased a license key. The License key box appears as soon as you select this option. Type the license key that you received from your service provider in this box. 5 Click Apply.
8 Internet Security 8.2.1 Configuring The Content-based Filter Accessing the configuration page Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Parental Control. 3 On the Navigation bar, click Configure. 4 Under Content-Based Filtering you can change the settings of the content-based filter. Configuring the content-based filter Under Content-Based Filtering: 1 Select Use Content-Based Filter check box (if needed).
8 Internet Security 8.2.2 Adding Rules for the Address-Based Filter Introduction Address-based filtering has a higher priority than content-based filtering. This means that when you are blocking a specific category, you can still access a specific site if you allow it in the address-based filter. Example If you block content from the Finance / Investment category and allow access to netbanking.mybank.com, netbanking.mybank.com will still be accessible.
8 Internet Security 4 Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box. 5 Click Redirect in the Action list. 6 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 7 Click Add. Redirect all web sites Proceed as follows: 1 Browse to the Thomson Gateway GUI. 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected.
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9 Troubleshooting 9 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing, configuring or using your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact your service provider.
9 Troubleshooting 9.1 Setup Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run. 3 In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. Mac OS X: 1 On your desktop, double-click the CD icon. 2 Double-click Menu.
9 Troubleshooting 9.2 General Thomson Gateway Troubleshooting None of the lights light up (Thomson Gateway does not work) Make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.
9 Troubleshooting 9.3 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: 80 The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20090618-0005 v1.
9 Troubleshooting 9.4 Wireless Connection Troubleshooting No Wireless Connectivity Try the following: Change the wireless channel. Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings). Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.
9 Troubleshooting 9.5 Voice over IP Troubleshooting Introduction If you cannot make or receive any phone calls via your Thomson Gateway, try the suggestions in the following sections. Calling over VoIP If you have problems calling via VoIP, check whether: Your phone is correctly connected to the Thomson Gateway. Your phone is working on the traditional telephone network (PSTN): Connect your phone directly to the telephone wall outlet. Try to make a phone call.
9 Troubleshooting 9.6 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.
9 Troubleshooting Reset the Thomson Gateway via the Reset button Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Push the Reset button until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible. 84 E-DOC-CTC-20090618-0005 v1.
THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem Belgium www.thomson.net © THOMSON 2010. All rights reserved. E-DOC-CTC-20090618-0005 v1.0.
