User guide

145MAXDATA SR1202 M1 – StorView
®
RAID User Guide
17 Troubleshooting
Problems You May Encounter
This chapter provides typical solutions for problems you may encounter while using StorView to
control and manage the storage systems. Also refer to the Event chapter, and review the cause and
actions for each event listed.
Symptom Reason Solution
Continuous indications
that the partner controller
has failed or is missing.
A partner controller in an
Active-Active configura
-
tion has failed or was
removed.
Operating in a Stand-
Alone configuration with
Single Controller Mode
not selected.
Until the partner controller is replaced,
temporarily enable Single Controller Mode
in the Controller Parameters tab. Be sure
to disable this option when the partner
controller is to be replaced.
If you are operating in a Stand-Alone config-
uration, enable the Single Controller Mode
setting in the Controller Parameters tab.
Password Error Password not accepted at
log in.
Password was forgotten
or lost.
Password is case sensitive, ensure that the
password is entered correctly.
Contact technical support for the procedures
to recover from a lost or missing password.
Lost communication with
the RAID Controllers.
Service is hung. Restart the StorView service. Access the
Control Panel and double-click on Services.
Locate the StorView Service and click Stop.
Once the service has stopped, click Start and
retry the connection by clicking the Rescan
button on the StorView Main screen.
On Linux system access the process viewer
and stop the StorView Process. Restart the
process and click the Rescan button on the
StorView Main screen.
Hot spare not automati-
cally starting when drive
failure occurs in a redun
-
dant array in which a
global or dedicated hot
spare is defined.
The Auto Rebuild option
is not enabled in the
Controller Parameters.
Hot spare disk drive is too
small to be used for the
drive replacement.
Waiting for a valid
replacement drive to be
inserted.
Open the Controller Information window
(click the Controller icon), place a check mark
in the box by clicking the check box on the
Auto Rebuild parameter.
Ensure that the disk drive defined as a hot
spare is equal to or greater than the size of
the drive members of the arrays.
Auto Rebuild is not selected and no hot spare
drive is assigned, but Auto Hot Spare is
enabled. The array will begin rebuilding once
a valid replacement drive is inserted in the
drive slot of the failed drive.