User guide

116 Event Logs
Operating System Event Log
StorView is capable of passing all the events to the host operating system event log. Accessing the
operating system event logs will display events generated by StorView. Each event is identified by an
Event ID. In the tables for the events you will see the Event type followed by its ID. The ID is given in
the format of its hexadecimal value and its equivalent decimal value in parenthesis. The hexadecimal
Event number is how the events are displayed in the operating system event log, and the decimal
value is the format the OS event log will use to display the Event ID.
You can double-click the specific event in the operating system log and it will display a window with
a plain english description of the event.
Also, you can use the tables to locate the event ID and determine the possible cause of that event
and suggested actions to take if necessary.
StorView events are placed into the application event logs.
To shutoff OS event logging, edit the following file using a text editor:
<install directory>/db/server.ini
1. Change the field “UseOsEventLog” from “true” to “false”.
UseOsEventLog = true
enables event logs to be sent to the OS Event log, and,
UseOsEventLog = false
disables event logs being sent to the OS Event log.
2. At the Main screen click the Rescan button. After the rescan is complete events will no longer
be sent to the Windows operating system event log.
List of Events
 NOTE
Events in this chapter are categorized then listed in order of their individual Event Type [ID].
Controller Events
The following table provides a brief description of the events which relates to all models of the RAID
Controller and the Configuration. The type [ID] format is: Event type name with its associated ID
expressed in [hexadecimal (decimal (displayed in the OS))].
Controller Events
Messages
Type [ID] Cause Action
There was a fatal xxxx.
Where xxxx could be:
- Watchdog Error
- ECC Error
- Host Fibre Channel
Interface Error on
Loop <xx>
- Firmware Error
0x<xx>.
Additional Info: 0x<xx>
0x<xx> 0x<xx> 0x<xx>
0x<xx> 0x<xx> 0x<xx>
0x<xx> 0x<xx> 0x<xx>
0x<xx> 0x<xx>
Error
[0xB01 (2817)]
Internal hardware or
firmware failure.
Fault
SDRAM or
damaged internal bus.
Internal hardware.
Memory or bus error
on the indicated
channel.
Replace the controller.
Contact technical support.